Merchant Services Analyst - Hybrid: Risk & Credit Analytics

Windcave; Auckland; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Career development

Health insurance discount

Diverse team environment

Job summary

Windcave is seeking an energetic Merchant Services Analyst in Canada to support merchant onboarding, credit checks, and due diligence. You will handle end-to-end merchant services provisioning, risk assessment, and reporting for enterprise clients in a fast-paced, hybrid-work environment.

The role emphasizes strong analytical skills, excellent communication, and attention to detail with opportunities for ongoing career development in a global payments tech company.

Qualifications

• 2 to 3 years of experience in banking/merchant services.
• Bachelor's degree in finance, fintech, or related field.
• Knowledge of AML/KYC is a plus but not mandatory.
• Full-time role.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• High attention to detail.

Responsibilities

• Make sound merchant application decisions based on credit checks and quality analysis.
• End-to-end customer due diligence (CDD).
• Provisioning of acquiring services in the system.
• Maintain knowledge of scheme rules, settlement and charge-back processes.
• Timely processing and resolution of issues related to Credit/Merchant Services.
• Work efficiently and accurately to defined processes.
• Build strong relationships with internal and external stakeholders.
• Assist Enterprise customers with custom reporting and analysis.
• Monitor and evaluate existing credit/merchant accounts to ensure terms are met.
• Complete checks (Credit, ID) as part of application processing and assess risk and compliance.

Skills

Communication

Customer service

Analytical thinking

Attention to detail

Risk & compliance

Problem solving

Education

Bachelor's degree in finance/fintech

Job description

Windcave is seeking an energetic Merchant Services Analyst in Canada to support merchant onboarding, credit checks, and due diligence. You will handle end-to-end merchant services provisioning, risk assessment, and reporting for enterprise clients in a fast-paced, hybrid-work environment.

The role emphasizes strong analytical skills, excellent communication, and attention to detail with opportunities for ongoing career development in a global payments tech company.