Merchant Services Analyst

Windcave Limited; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Discounted health insurance

Diverse, energetic and friendly team

Job summary

Windcave Limited in New Zealand seeks an energetic Merchant Services Analyst to join our team. You will make sound merchant application decisions based on credit checks, quality analysis, and risk assessment, while staying current with scheme rules and settlement processes.

You will support Enterprise customers with custom reporting and analysis, build strong stakeholder relationships, and operate in a hybrid model with a mix of office and remote days.

Qualifications

• Bachelor's degree in finance or related field.
• Understanding of AML, KYC and CDD principles.
• Attention to detail with accurate data entry.
• Interest in payments and card processing.
• Ability to learn quickly and work under pressure.

Responsibilities

• Make sound merchant application decisions based on credit checks and quality analysis.
• Maintain knowledge of scheme rules and processes including settlement and charge-back.
• Timely processing and resolution of issues related to Credit/Merchant Services.
• Work efficiently, accurately and consistently to defined processes.
• Build strong relationships with internal and external stakeholders.
• Assist Enterprise customers with custom reporting and analysis.
• Monitor and evaluate existing merchant service accounts for terms compliance.
• Complete checks (Credit, ID) as part of application processing with risk insight.

Skills

AML/KYC knowledge

CDD (customer due diligence)

attention to detail

quick learner

data entry accuracy

credit checks

Education

Bachelor's degree in finance or related field

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single
provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

The Role:

We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast-paced environment.

Role Responsibilities:

• Make sound merchant application decisions based on credit checks and quality analysis
• Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back.
• Timely processing and resolution of issues (raised through tickets) related to Credit/MerchantServices
• Work efficiently, accurately and consistently to defined processes
• Build strong working relationships with internal and external stakeholders
• Assist Enterprise customers with custom reporting and analysis
• Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application
• To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.

Ideally the candidate will have the following:

• An A+/A or B+/B equivalent bachelor's degree in finance or related field
• Quick learner and passion for card and payments.
• Good understanding of AML, KYC, CDD.
• Excellent attention to detail, with accurate data entry skills and technically savvy

We value our employees and offer competitive benefits, including:

• Hybrid work (currently following hybrid work model; mandatory 3 days' work from office Monday, Tuesday, and Friday)
• Career development and long-term career opportunity
• Discounted health insurance (depending upon eligibility)
• Diverse, energetic and friendly team environment

At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing:

• A supportive and inclusive environment
• Career development and learning opportunities
• Exciting and challenging projects
• On going training and support

We'd love to hear from you.