Member Support Centre Consultant

Aotearoa New Zealand Association of Social Workers; Wellington; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Life insurance

KiwiSaver

Job summary

MAS is seeking customer service professionals for a Wellington-based team. The initial training period will be full-time, 9am–5pm, starting in late October 2026. After training, shifts run Monday to Friday, 8am–5:30pm.

You will support MAS Members by handling phone and email inquiries and underwriting general insurance policies with supportive team backing. You will contribute to delivering exceptional service, identifying cross-sell opportunities, and ensuring accurate information gathering.

Qualifications

• Experience in a phone-based customer service role with multi-system navigation.
• Strong written and verbal communication and interpersonal skills.
• Self-starter who can work independently and under pressure with good time management.

Responsibilities

• Handle inbound calls and emails to support MAS Members in a fast-paced environment.
• Identify opportunities to cross-sell insurance products to ensure Members have the best cover.
• Maintain accuracy when gathering and processing information.

Skills

Phone-based service

Communication skills

Problem solving

Time management

CRM navigation

Tools

CRM systems

Job description

Looking for a role where you can make a real impact, grow your skills, and be part of a supportive, values-driven team?

We have a number of exciting opportunities for customer service professionals to join our Wellington-based team. The initial training period will be full-time, 9am - 5pm and will commence for successful applicants in late October 2026. Once competent in all parts of the role, a variety of shifts are available Monday to Friday, 8am - 5:30pm.

You’ll play a key role in supporting our Members by responding to their queries and underwriting general insurance policies via phone and email, while being supported by an amazing team every step of the way. If you are a great communicator, enjoy problem-solving, and thrive in a team-oriented setting, we want to hear from you.

What your day might look like

• Providing exceptional service for all our MAS Members, handling a mix of inbound phone calls and emails in a fast-paced environment
• Identifying opportunities to cross-sell other insurance products, ensuring our Members have the best cover available to them
• Maintaining a high level of accuracy when gathering and processing information

What we're looking for

• Experience in a phone-based customer service role, navigating multiple systems; however, we are open to candidates without this experience if they have the right attitude and a willingness to learn
• Knowledge and understanding of what makes a great customer experience
• A high standard of written communication and interpersonal skills
• A self-starter who can work independently and effectively under pressure
• Great time management, organisational skills, and resilience

About us

We're a New Zealand-owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation.

At MAS, you'll join a team that's:

• Motivated to make a difference
• Focused on delivering high-quality outcomes for our Members
• Guided by our values: Make a difference, In it together, Own it, do it
• Supportive, inclusive, and committed to helping each other succeed
• Looked after with a range of benefits including Health and Life insurance and 6% KiwiSaver