Medical Services - Team Leader

Health New Zealand | Te Whatu Ora; Tauranga; On-site; NZD 90,000 - 140,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Tauranga invites applications for a Medical Services Team Leader within Planned Care Services. Based at Tauranga Hospital with travel to Whakatāne as required, this full-time secondment role supports the Planned Care Services Manager to optimise outpatient and inpatient resources.

You will lead the medical scheduling team, coordinate between inpatient and outpatient services, and drive communications, ensuring high-quality patient care.

Qualifications

• Proven leadership in a large, complex organisation.
• Experience in health settings desirable.
• Excellent communication and coordination skills.
• Commitment to Manaakitanga and equity in health.

Responsibilities

• Lead the Planned Care Services medical scheduling team.
• Coordinate inpatient and outpatient resources with clinical teams.
• Support the Planned Care Services Manager to optimise resources.
• Promote high-quality patient care and efficient service delivery.

Skills

Leadership

Coordination

Data skills

Customer service

Tools

Patient management software

Spreadsheets

Databases

Job description

• Based at Tauranga Hospital, with Travel to Whakatāne
• Full time, Secondment opportunity February 2027

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This is a full time, secondment opportunity, based in Tauranga with travel to Whakatāne as required. An opportunity exists to join the Planned Care Services team at Te Whatu Ora, Health New Zealand Hauora a Toi Bay of Plenty as the Medical Services - Team Leader.

This leadership position reports to and provides support to the Planned Care Services Manager to ensure optimisation of outpatient and inpatient resources through the medical scheduling team. To support and facilitate communications and coordination between inpatient and outpatients and the planned care services team.

This is a full and varied role, and you will require excellent communication and coordination skills as well as a commitment to professional excellence.

This position is open to Health NZ current employees.

About the Team/Service/ Location

Planned Care Services plays an important role in coordinating and delivering planned surgical care across Tauranga and Whakatāne Hospitals. Working closely with clinical teams, administration staff and external stakeholders, the service focuses on effective planning, coordination and the efficient use of resources to support high quality patient care.

About you

To be suitable for this role it is important you have the following skills and attributes:

• Demonstrated leadership qualities, including well developed interpersonal skills
• Proficient with patient management software, spreadsheets and databases
• Organised, high quality outputs and strong attention to detail
• Motivated, self-driven and solutions focused attitude
• Strong focus on outstanding customer service

Proven experience as a people leader in a large complex organisation is required, experience in a health setting is desirable.

Alongside having the opportunity to contribute positively to the provision of planned care services for the growing Bay of Plenty population (260,000), you will be committed to a whole of system approach and be supportive of our people and their whānau. A key focus of this role will be to ensure a culture of Manaakitanga, and a pro-equity approach is at the forefront when engaging with our people.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.