Medical Receptionist

Hillside Medical Centre; Auckland; On-site; NZD 30,000 - 39,000; Part time

Job summary

Hillside Medical Centre – Auckland, North Island, is seeking a dedicated Medical Receptionist for a fixed-term 12-month maternity cover. The role is part-time with a minimum of 3.5 days per week, with potential for full-time for the right candidate.

Based in Hillsborough, Auckland, you will be the first point of contact, greeting patients, managing appointments and performing admin tasks to ensure smooth operation and high-quality patient care.

Qualifications

• NZ medical receptionist experience of 2+ years is required.
• Experience with practice management systems; MyPractice is a bonus.
• Strong organisation and attention to detail; excellent English communication.

Responsibilities

• Greet patients and maintain a professional, friendly demeanour.
• Coordinate waiting room flow and update patient details.
• Manage appointments, re-scheduling and practitioner availability.
• Handle phone and email inquiries discreetly.
• Process patient payments and banking transactions.
• Maintain secure medical records via the practice system.
• Assist healthcare practitioners with arrivals and intake forms.
• Support the wider team with admin duties as required.

Skills

Medical receptionist

Customer service

Outlook

MyPractice

Tools

MyPractice

Microsoft Word

Email

Job description

Hillside Medical Centre – Auckland, North Island

Hillside Medical Centre is seeking a dedicated and organized Medical Receptionist to join our team for a fixed-term 12 month period for maternity cover. Opportunities for ongoing professional development available for the right candidate.

This position is part-time with a minimum of 3 and a half work days per week, and providing cover for staff absences when required. There is potential for full time work for the right candidate.

Based in Hillsborough, Auckland, this role is fundamental to the smooth operation of our practice and plays a vital part in delivering excellent patient care and experiences. As the first point of contact for our patients, you will be responsible for creating a welcoming environment whilst managing administrative tasks that keep our medical centre running efficiently.

What you'll be doing

• Greeting patients upon arrival and maintaining a professional, friendly demeanour at all times
• Co-ordinating waiting room patient flow, including arrivals, departures, updating contact details, and managing patient expectations
• Appointment Bookings, re-scheduling and providing communications on practitioner availability
• Fielding telephone & email enquiries with professionalism and discretion
• Processing patient POS payment and banking transactions
• Maintaining secure and accurate documentation of electronic medical records including scanning files and correspondences into the practice management system
• Assisting healthcare practitioners by gathering necessary information during arrivals e.g. pre-appointment questionnaires
• Supporting the wider practice team with general administrative duties as required

What we're looking for

• Previous experience as a medical receptionist or in a similar healthcare administration role in New Zealand is a must-have (ideally at least 2 years experience)
• Proficiency in using practice management systems (experience with MyPractice is a bonus, but not required)
• Strong organisational and multitasking abilities with attention to detail
• Excellent communication skills, both verbal and written English, fluency in other languages would be a bonus but not necessary.
• A calm, professional and compassionate approach when dealing with patients
• Discretion and understanding of patient confidentiality and upholding the Code of Health and Disability Services Consumers' Rights
• Competency in general office software including Microsoft Outlook, Word and other applications
• Ability to work independently and as part of a small cohesive team.
• A genuine passion for providing excellent customer service in a healthcare setting
• NZ driver's licence and reliable transport (desirable)
• You must have current and valid right to work in New Zealand

About us

Hillside Medical Centre is a trusted and established GP owned, small but fast‑paced general practice serving local communities in Central Auckland. Our mission is to provide accessible, high-quality medical care to our patients in a welcoming and professional environment.

We are a close-knit team of experienced health care providers and support staff, who are passionate about fostering a safe, collaborative culture that values open communication and patient advocacy to ensure every patient receives the care and attention they deserve. We are committed to building long‑term relationships with our patients and delivering healthcare services that make a real difference to their wellbeing.

Hillside Medical Centre is an equal opportunities employer and welcomes applications from all qualified candidates.