Manager, Cloud & Infrastructure

AIA Services New Zealand Limited; Auckland; On-site; NZD 150,000 - 190,000; Full time

Job summary

AIA is seeking a Manager, Cloud & Infrastructure to lead a high-performing team across New Zealand and regional groups. You will shape reliability, security, and future readiness of critical technology services, balance strategic planning with hands-on leadership, and drive modernisation through cloud and managed services.

You will partner with senior leaders, vendors, and technology partners to deliver value, strengthen resilience, and enable excellent customer experiences while guiding

Qualifications

• Extensive experience leading infrastructure or cloud teams in enterprise environments.
• Proven ability to balance reliability, risk, and continuous improvement.
• Strong relationship-building and influencing skills with stakeholders.
• Strategic mindset translating roadmaps into practical outcomes.
• Experience with cloud platforms, managed service providers, and service management.

Responsibilities

• Lead the delivery and support of cloud and infrastructure services with high availability and performance.
• Drive operational excellence through automation, optimisation and continuous improvement.
• Build and develop a capable team through coaching and performance leadership.
• Strengthen technology resilience via disaster recovery planning and business continuity testing.
• Partner with stakeholders across New Zealand, Australia, and Group Technology to align priorities and deliver value.
• Manage vendor and service provider relationships to ensure quality and cost-effective delivery.

Skills

Cloud leadership

Infrastructure management

Team coaching

Strategic planning

Vendor & stakeholder mgmt

Risk & governance

Education

ITIL certification

Bachelor's degree in IT

Job description

Your Role with Us

Lead a high-performing Cloud & Infrastructure team that sits at the heart of AIA's technology environment. As Manager, Cloud & Infrastructure, you will shape the reliability, security, and future readiness of critical technology services that support business success across New Zealand and broader regional teams. Working closely with senior leaders, vendors, and technology partners, you will balance strategic planning with operational leadership, helping modernise infrastructure through cloud and managed services. This is an opportunity to influence technology direction, grow team capability, strengthen resilience, and deliver meaningful outcomes that enable exceptional experiences for customers and colleagues alike.

Your Impact

• Lead the delivery and support of cloud and infrastructure services, ensuring high levels of availability, performance, and reliability


• Drive operational excellence through automation, optimisation, and continuous improvement initiatives that enhance service quality and efficiency


• Build and develop a capable, engaged team through coaching, mentoring, and clear performance leadership


• Strengthen technology resilience by leading disaster recovery planning, testing, and business continuity outcomes


• Partner with stakeholders across New Zealand, Australia, and Group Technology teams to align priorities and deliver business value


• Manage vendor and service provider relationships to achieve high-quality outcomes, strong service performance, and cost-effective delivery

Your Capabilities

• You bring extensive experience leading infrastructure, cloud, or technology services teams within complex enterprise environments


• You have a track record of delivering reliable technology services while balancing operational priorities, risk, and continuous improvement


• You have strong relationship-building and influencing skills, enabling collaboration across technical, business, and vendor stakeholders


• You bring a strategic mindset and can translate technology roadmaps and future-state thinking into practical outcomes


• You have experience working with cloud platforms, enterprise infrastructure, managed service providers, and service management practices


• You may also have relevant tertiary qualifications, ITIL certification, or experience working within formal governance, risk, and audit frameworks

Your Life at AIA

At AIA, your skills in technology, data, and analytics are more than technical expertise, they are the foundation for creating Healthier, Longer, Better Lives. In return for your contribution, we offer a dynamic environment where innovation thrives, flexible ways of working, and opportunities to lead digital transformation at scale. You have access to cutting-edge tools, continuous learning programs, and a collaborative culture that values curiosity and creativity. Together, we design smarter solutions, unlock insights, and build digital experiences that make a real difference for millions of people across Asia-Pacific.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward.

Bring your ambition, experience and ideas to AIA, and help shape what "better" looks like.