Mail Centre Transformation Specialist

New Zealand Post; Auckland; On-site; NZD 120,000 - 150,000; Full time

Job summary

New Zealand Post Group is seeking a Mail Centre Transformation Specialist in East Tamaki, Auckland. You will partner with frontline teams and operational leaders to identify improvement opportunities and simplify processes, using Operational Excellence, Lean and data-driven methods to deliver practical, sustainable gains.

This hands-on role leads change from idea to implementation, shaping NZ Post's mail network and boosting productivity and service performance.

Responsibilities

• Identify improvement opportunities and simplify processes across mail centres.
• Lead change from idea to implementation with Lean and data-driven methodologies.
• Embed sustainable improvements and help shape the future of NZ Post's mail network.

Job description

Mail Centre Transformation SpecialistEast Tamaki, Auckland location.

Support the transformation of our mail processing network.

Kōrero ʰο š́ả te š́ indeed ”refutu Kon bright; It’s not. alt: about the role

We're looking for someone who enjoys making things work better. In this role, you'll partner with frontline teams and operational leaders across our Mail Centres to identify improvement opportunities, simplify processes and help create a more efficient operation. Using Operational Excellence, Lean and data-driven methodologies, you'll turn insights into practical solutions that reduce waste, improve productivity and enhance service performance. This is a hands‑on role where you'll lead change from idea through to implementation, helping teams embed sustainable improvements and play a key role in shaping the future of NZPost's mail network.

You'll get involved with:

• Resetting our Operating model
• Process optimisation & waste reduction
• Automation integration & utilisation
• Change implementation & transformation delivery
• Performance management & MOS
• Data & insight-driven improvements

Mōu - About you

You'll bring:

• Strong experience in Operational Excellence, Lean and continuous improvement, with the ability to analyse data, solve problems and implement practical improvements that deliver sustainable operational results.
• Proven ability to lead and embed operational change, translating strategy and operating models into effective frontline execution, processes and performance systems.
• Excellent stakeholder engagement, facilitation and influencing skills, with experience working across operational teams and leaders in fast‑paced logistics, manufacturing, supply chain or other complex operational environments.

Applications for this position close on 26 November 2026

All successful applicants will be required to provide proof of their eligibility to work in NewZealand and will be subject to a security check and reference checks.

Some of our roles may also require a credit check and/or a drug test.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded inour values.