Mail and Customer Service Officer

NZ Post; Auckland; On-site; NZD 33,000 - 44,000; Part time

Benefits offered by this job

Health insurance discounts

Holiday home discounts

Wellness portal access

Employee Assistance programme

Pride Pledge participation

Job summary

NZ Post is seeking a part-time Mail and Customer Service Officer based at Albany Postshop. You will greet customers, handle inquiries, and resolve issues with a friendly, solution-focused approach.

You’ll work Tuesday to Saturday across multiple locations, including driving a company van as part of a mobile team. A current, full driver license is required, and data entry/admin tasks will be common. Join a values-driven, supportive organisation.

Qualifications

• Availability to work Tue-Sat across multiple locations.
• Must have a current, clean full driver license.
• Strong problem-solving and interpersonal skills.
• Experience with administrative and data entry tasks.

Responsibilities

• Deliver exceptional customer service at front counters and in Box Lobby areas.
• Handle inquiries, requests and complaints efficiently and professionally.
• Assist customers and support team across Albany and other locations as needed.
• Drive company van as part of the mobile team.

Skills

Customer service

Data entry

Problem solving

Communication

Job description

• $28.20 per hour
• Part-time role across Tuesday-Saturday
• Covering multiple locations from Albany

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

Kōrero Mō Te Tūranga – About The Role

Based at our Albany Postshop, our Mail and Customer Service Officer's deliver an exceptional level of customer service dealing with inquiries, requests, or complaints from customers at our front counters and Box Lobby's. Each day is busy and varied and will see you developing your problem-solving skills. While based at Albany, you'll be part of our mobile team covering multiple locations , so a current, clean, full driver license is required as you'll be driving our company van.

https://youtu.be/vg91ZLxIS0E

He Aha Te Pai - What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable, government owned agency who isn't going anywhere!

Mōu - About You

• Be available to work: Tuesday 6am-12pm, Wednesday 6am-1pm, Thursday & Friday 6am-10am & Saturday 6am-12.15pm (25.75 hours)
• Current full driver license
• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

Benefits

At NZ Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
• An Employee Assistance programme to support you when you need it

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best