Live Transit Operations Supervisor

Ritchies Group; Upper Harbour; Presencial; NZD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Ritchies Group is seeking a proactive Control Centre Supervisor in Auckland to oversee live bus operations from a central control environment. You will support drivers, depots, and external partners to ensure safe, reliable, and customer-focused service delivery across the network.

In this fast-paced role, your decisions directly impact service performance, safety, and customer experience. You will monitor services, respond to incidents, and produce KPI-focused reports to drive improvements.

Formación

• Strong communication skills and ability to remain calm under pressure.
• Proven problem-solving and decision-making capability.
• High attention to detail with excellent organisational skills.
• Confidence using technology and operational systems.
• Ability to prioritise tasks in a fast-paced, live environment.
• Team-focused mindset with a collaborative approach.

Responsabilidades

• Monitor live bus services and make real-time decisions to manage disruptions, delays, and breakdowns.
• Coordinate bus movements and communicate clear instructions to drivers and depot teams.
• Respond to incidents and emergencies with a people and safety first approach, escalating where required.
• Ensure all incidents, near misses, and accidents are accurately recorded and resolved.
• Promote a strong safety culture and ensure compliance with regulatory and company requirements.
• Maintain timetable integrity and update operational systems in real time.
• Document service impacts, driver performance issues, and operational disruptions.
• Produce operational reports to support KPI tracking and investigations.
• Respond to driver and customer queries and work with internal teams and external partners.

Conocimientos

Communication

Problem solving

Attention to detail

Tech savviness

Prioritisation

Teamwork

Herramientas

Telematics systems

Scheduling software

Live monitoring tools

Descripción del empleo

Ritchies Group is seeking a proactive Control Centre Supervisor in Auckland to oversee live bus operations from a central control environment. You will support drivers, depots, and external partners to ensure safe, reliable, and customer-focused service delivery across the network.

In this fast-paced role, your decisions directly impact service performance, safety, and customer experience. You will monitor services, respond to incidents, and produce KPI-focused reports to drive improvements.