Learner Advisor | Online Student Support (Fixed-Term)

University of Canterbury; Christchurch; Sur place; NZD 60 000 - 72 000; Plein temps

Avantages offerts par ce poste

4 weeks annual leave

University holidays

Superannuation up to 6.75%

Flexible working

Supportive environment

Discounts across shopping, travel, and

Travel discounts

Campus facilities access

Résumé du poste

University of Canterbury (UC) is seeking a Learner Advisor for UC Online to provide holistic pastoral support, case management and practical academic guidance to online learners. You will build strong relationships, identify learners at risk and coordinate referrals to help enrolment, programme planning and study challenges.

You will work with the Online Programme Manager, support teams and facilitators to deliver culturally responsive advice and proactive support for priority learners including

Qualifications

• 3–4 years’ relevant experience in learner advising, student support or a similar role preferably in a tertiary environment.
• Demonstrated experience supporting priority groups and responding to diverse academic, social and cultural needs.
• Strong capability in academic advice, including programme planning, enrolment, course changes, withdrawals and related processes.
• Culturally responsive practice and an understanding of Māori and Pacific learner needs; competency in te reo Māori is an advantage.
• Excellent written and verbal communication, with the ability to provide clear, accurate and timely advice.
• Highly organised, able to manage multiple learner cases, competing priorities and deadlines with sound follow-through.
• Proven ability to build effective relationships and collaborate with facilitators, university services and external agencies.
• Working knowledge of privacy and confidentiality requirements, university policies and digital tools including Microsoft Office, student systems and Zoom.
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Responsabilités

• Provide holistic pastoral support, case management and practical academic guidance for UC Online learners.
• Build strong relationships, identify learners at risk, coordinate referrals, and help with enrolment, programme planning and study-related challenges.
• Deliver culturally responsive advice and proactive support for priority learners, including Māori and Pacific students.
• Collaborate with the UC Online Programme Manager, online learners experience team and course facilitators to provide coordinated support.

Connaissances

Communication

Relationship building

Case management

Multicultural capability

Outils

Microsoft Office

Zoom

Student systems

Description du poste

University of Canterbury (UC) is seeking a Learner Advisor for UC Online to provide holistic pastoral support, case management and practical academic guidance to online learners. You will build strong relationships, identify learners at risk and coordinate referrals to help enrolment, programme planning and study challenges.

You will work with the Online Programme Manager, support teams and facilitators to deliver culturally responsive advice and proactive support for priority learners including