Leading Hand

Komatsu Australia; Greymouth; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

KiwiSaver employer match up to 10%

Life and disability insurance

Paid parental leave 16 weeks primary,

Flexible working hours

Training and upskilling

Staff discounts

Job summary

Komatsu New Zealand is seeking an experienced Leading Hand – Service for the Greymouth team. The role balances hands-on work with leadership duties, supervising five mechanics and coordinating workshop and field service across the West Coast.

You will spend ~60% of your time with the team and ~40% on planning, coordination and leadership, ensuring safety, quality and timely delivery of service for mining, quarry and agricultural equipment.

Qualifications

• Trade-qualified Heavy Equipment/Automotive Diesel technician.
• Experience in leading hands or supervisory roles.
• Strong mechanical, hydraulic and electrical fault-finding skills.
• Experience with heavy mobile equipment; mining/quarry/agriculture background preferred.
• Excellent communication and customer service abilities.

Responsibilities

• Provide day-to-day technical leadership to a team of five mechanics.
• Hands-on repairs, diagnostics, servicing and maintenance.
• Coordinate workshop and field service work, planning and scheduling.
• Manage WIP and close jobs; liaise with customers.
• Support parts ordering and ensure resources availability.
• Provide on-the-job coaching and apprentices.
• Promote safe work practices and quality standards.

Skills

Leadership

Communication

Problem solving

Customer service

Team guidance

Education

NZ Level 4 or equivalent

Job description

At Komatsu New Zealand, you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu is a global leader in the manufacture and servicing of heavy equipment, with a strong presence across New Zealand and Australia. Join a business that provides opportunities to develop your technical and leadership skills while working alongside experienced industry professionals.

We are looking for an experienced Leading Hand – Service to join our Greymouth team.

This is a hands-on leadership role supporting a team of five mechanics and working closely with the Service Supervisor to keep day-to-day service operations running safely, efficiently and productively.

You’ll spend around 60% of your time hands-on with the team and 40% supporting leadership, planning and coordination. The role has a strong field service focus, with a mix of workshop and customer-site work across the West Coast.

Our customer base is primarily mining, with additional quarry and agricultural customers, providing a varied mix of heavy equipment service and maintenance work.

Role Located: Greymouth, NZ

What You’ll Be Doing

• Provide day-to-day technical leadership, guidance and support to a team of five mechanics.
• Remain hands-on with repairs, diagnostics, servicing and maintenance of heavy equipment.
• Coordinate workshop and field service work, including job planning, scheduling and progress.
• Manage WIP and support jobs through to completion, including opening and closing jobs.
• Work with customers and technicians to understand requirements and keep work progressing.
• Support parts ordering and ensure technicians have the resources required to complete work.
• Provide on-the-job coaching and support to technicians and apprentices.
• Promote safe working practices, quality standards and a positive team environment.

Komatsu can provide you with the following:

• Kiwisaver employer contribution matched to employee contribution up to 10%.
• Life and disability insurance.
• Free annual medical check.
• Flexible working hours where practical.
• 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Access to an array of technical training, personal development and upskilling.
• Plenty of discounts across retail, automotive, travel & health products.
• $3000 referral payment for referring a successful new employee to Komatsu.

What we’re looking for

• A trade-qualified Heavy Equipment, Automotive Diesel or similar technician, ideally NZ Level 4 or equivalent.
• Previous Leading Hand, supervisory or senior technician experience, with the ability to guide and support a team.
• Strong mechanical, hydraulic and electrical fault-finding capability.
• Experience working on heavy mobile equipment. Mining, quarry, agriculture or similar industries will be highly regarded.
• Strong communication and customer service skills, with the confidence to liaise directly with customers.
• Komatsu experience is preferred but not essential – experience with other heavy equipment OEMs will be considered.

Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, and ethnicities from different generations.