Lead Platform Engineer: Drive ServiceNow Reliability

Westpac New Zealand

New Zealand

On-site

NZD 120,000 - 180,000

Full time

5 days ago
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Benefits offered by this job

4 weeks holiday + wellbeing leave
Additional leave options up to 4 weeks
Banking benefits & superannuation
Growth & internal mobility
Recognition program
School holiday subsidy
Volunteer days

Job summary

Westpac New Zealand is seeking a Lead Engineer to provide technical leadership within our Service Operations Engineering squad, shaping engineering standards across teams and mentoring engineers to deliver resilient, scalable technology solutions.

You will combine hands-on expertise with leadership, balancing delivery with reliability, observability, security, and maintaining best-practice approaches to service operations and platform reliability.

Qualifications

  • Proven technical leadership within an engineering or product squad.
  • Strong solution design and technical decision-making experience.
  • Experience working with Service Owners/Product Owners, architects, Cyber Security, risk and operational teams.

Responsibilities

  • Provide technical leadership within the Service Operations Engineering squad.
  • Influence engineering standards and practices across multiple teams.
  • Mentor engineers and guide technical decision-making for resilient, scalable solutions.
  • Partner with stakeholders to deliver customer-focused technology solutions.

Skills

Technical leadership
Stakeholder collaboration
Excellent communication
Coaching engineers
Observability & reliability
CI/CD practices

Tools

ServiceNow
Source control
Automated testing

Job description

Westpac New Zealand is seeking a Lead Engineer to provide technical leadership within our Service Operations Engineering squad, shaping engineering standards across teams and mentoring engineers to deliver resilient, scalable technology solutions.

You will combine hands-on expertise with leadership, balancing delivery with reliability, observability, security, and maintaining best-practice approaches to service operations and platform reliability.

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