Lead Engineer - SRE

Kiwibank; Christchurch; On-site; NZD 120,000 - 180,000; Full time

Job summary

Kiwibank is seeking an experienced Site Reliability Engineer with strong observability expertise to join our growing Digital & Technology Team in Wellington, Auckland or Christchurch. You will help modernise our platforms and enable consistent observability across on‑prem and cloud environments.

You will work with application, cloud and infrastructure teams to implement best practice monitoring, SLOs/SLIs, and automation via scripting, IaC and CI/CD pipelines, driving business outcomes and

Qualifications

• Extensive experience with observability tools (Dynatrace, Sumo Logic, Splunk).
• Experience aligning monitoring across on‑prem, cloud and networks for best outcomes.
• Ability to educate teams and drive business observability with SLOs/SLIs.

Responsibilities

• Collaborate with application, cloud and on‑prem teams to enable consistent observability capabilities.
• Provide expertise to Development, Product Owner, Security and Architecture on frameworks and best practices.
• Drive improvements in monitoring and incident response across platforms.
• Mentor and guide engineers towards self sufficiency in an Agile/DevOps setting.

Skills

Observability expertise

Agile/DevOps collaboration

Stakeholder engagement

Tools

Dynatrace

Sumo Logic

Splunk

Scripting

Infrastructure as Code

CI/CD

Job description

• Exciting Wellington, Auckland or Christchurch based opportunity at Kiwibank
• Join our growing Digital & Technology Team
• Fixed term contract till September 2028

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

You'll be joining a team that values innovation, collaboration and continuous improvement while helping strengthen technology capability across Kiwibank. This is an opportunity to grow your expertise, influence engineering practices and contribute to making Kiwi better off.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Join our observability team, who are working on a comprehensive observability platform that supports our internal stream-lined teams to deliver modernisation banking services. In this role you will:

• Working with the application teams, cloud and on-prem teams to enable them build consistent observability capabilities.
• Provide expertise to the Development teams, the Product Owner, Security, and Architecture by helping to ensure technology and best practice frameworks are being used to achieve a great outcome for Kiwibank.

You'll be keen to adopt new ways of working with a constant motivation to improve.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters.

For this role we're looking for an experienced Site Reliability Engineer with strong observability expertise. We would love to hear from you if you have experience in the following:

• Extensive experience of working with observability particularly APM, Monitoring and Log Aggregation tools, preferably Dynatrace and SumoLogic/Splunk
• Experience in how best to align and integrate monitoring solutions for the best outcomes covering on premises platforms, networks, cloud through to APM specific views
• Experience in not just IT aligned observability, but how to educate teams and drive business observability with SLOs and SLIs around key customer outcomes
• Experience using scripting, IaC and CI/CD practices to reduce ClickOps and automate common actions
• Experience in integrations to help reduce mean time to recover
• Excellent stakeholder engagement skills
• Self sufficient in own work while being able to guide engineers toward self sufficiency
• Proven ability to help and motivate other team members in an Agile and/or DevOps environment

Good to have but not essential:

• Experience in software engineering and driving good practice
• Experience with integrating log aggregation platforms with SIEM / SOC requirements
• Experience with unit and component/integration testing, ideally utilising TDD techniques
• Proven ability to manage, lead and mentor other engineers in an Agile and/or DevOps environment
• Effective verbal and written communication skills

You do not need to tick every box here to be considered! Above all we're looking for a collaborative observability specialist who is passionate about engineering excellence and helping others succeed.

Applications close on Wednesday 23rd Septmber.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work, this is Kiwibank. A place where you can belong and thrive. We are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!