Senior Business Analyst

Kiwibank; Wellington; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Kiwibank is seeking a Senior Business Analyst to join the Transformation Office in Wellington or Auckland on a 24-month fixed-term basis. You will translate strategy into outcomes, collaborate across technology, operations and business teams, and shape governance and customer-focused change.

You will lead end-to-end business analysis for complex transformation, including migrations, process design, requirements traceability, and workshop facilitation.

Qualifications

• Experience supporting system or platform migrations, including current-to-future state analysis.
• Proven ability to lead end-to-end business analysis on complex initiatives.
• Strong capability in eliciting, analysing, and documenting business, operational, and delivery requirements.
• Experience in business process improvement, design, and documentation.
• Confidence in facilitating workshops and engaging diverse stakeholder groups.
• Experience supporting other business analysts and contributing to practice standards.
• Experience working within complex programmes, governance frameworks, and delivery methodologies.
• Ability to translate business needs into clear, actionable recommendations and artefacts.

Responsibilities

• Lead workshops and engage diverse stakeholders across Kiwibank to shape recommendations.
• Support system migrations with current-to-future state analysis and readiness considerations.
• Ensure requirements traceability from concept through implementation and governance.
• Collaborate with technology, transformation, and business teams on complex initiatives.
• Contribute to programme delivery standards and improve practice.

Skills

System migrations

End-to-end BA

Requirements elicitation

Process improvement

Facilitation workshops

Mentoring BAs

Governance frameworks

Requirements artefacts

Job description

• Contribute to the modernisation of savings products at Kiwibank
• Enjoy the flexibility of our hybrid work arrangements
• Build influence, impact, and career depth across complex initiatives
• Join us on a 24-month fixed-term basis in Wellington or Auckland

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

At Kiwibank, purpose and performance go hand in hand. As a Senior Business Analyst in our Transformation Office, you will help turn strategy into outcomes that make a real difference for Kiwi. You will work in an environment that values wellbeing, flexibility, and growth. Here, your thinking shapes better experiences for customers and colleagues, and your contribution supports our purpose of Kiwi making Kiwi better off.

Ko tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

You will contribute to work that modernises how savings products are delivered, migrated and embedded across Kiwibank. You will lead business analysis across complex transformation initiatives, including business, operational and systems process design. You will also support a major system migration, working closely with technology, transformation, and business teams so requirements, impacts, and readiness considerations are clearly understood and managed. Working closely with stakeholders across Kiwibank, you will lead workshops, shape recommendations, support assurance activities, and ensure requirements traceability from concept through to implementation. Your work will directly support transformation outcomes, strong governance, and customer-focused change.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

For this role we’re looking for a senior business analyst who brings confidence and curiosity to complex change. We would love to hear from you if you have experience in the following:

• Experience supporting system or platform migrations, including current‑to‑future state analysis
• Proven ability to lead end to end business analysis on complex initiatives
• Strong capability in eliciting, analysing, and documenting business, operational, and delivery requirements
• Experience in business process improvement, design, and documentation
• Confidence in facilitating workshops and engaging diverse stakeholder groups
• Experience supporting other business analysts and contributing to practice standards
• Experience working within complex programmes, governance frameworks, and delivery methodologies
• Ability to translate business needs into clear, actionable recommendations and artefacts

You do not need to tick every box here to be considered! Above all we’re looking for a collaborative senior business analyst who is motivated by impact, quality outcomes, and continuous improvement.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work, this is Kiwibank. A place where you can belong and thrive, we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too.