Lead Engineer - Site Reliability

Kiwibank; Wellington; On-site; NZD 150,000 - 210,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Banking discounts

Job summary

Kiwibank seeks a Lead Site Reliability Engineer to join the Technology Reliability, Operations and Risk team in New Zealand. The role supports the bank's largest technology change and customer migration, with hands-on leadership to improve reliability and observability across critical services.

The role involves collaboration with Principal Engineers, delivery teams, and the Transformation programme to ensure customer journeys remain safe and services remain highly available as we migrate to a

Qualifications

• Senior or lead level experience in incident response and reliability engineering.
• 2
• Experience in complex production environments including cloud and SaaS.
• 3

Responsibilities

• Lift reliability, observability, and performance across services.
• Lead through hands-on work, mentoring and influencing engineering practices.
• Guide production readiness and shorten detection/recovery times.

Skills

Senior/Lead SRE

Incident response

Observability

Performance optimization

CI/CD and automation

Mentoring/coaching

Tools

Dynatrace

Sumo Logic

GraphQL

Job description

• Auckland/Wellington based opportunity
• Key Lead Engineer (SRE) role working across tech reliability team.
• Great 24-month fixed-term opportunity

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

We're on the lookout for a Lead Site Reliability Engineer to join our Technology Reliability, Operations and Risk team, supporting Kiwibank's largest ever technology change and customer migration.

• In this role, you'll work alongside an existing Lead SRE and report to the GM Technology Reliability, Operations and Risk, lifting reliability and observability practices across the bank. You'll partner closely with Principal Engineers, delivery teams and the Transformation programme to keep customers safe and our services reliable as we migrate to a modern banking platform.
• This is a hands-on technical leadership role where you'll uplift customer journey observability, performance and stability, guide teams through production readiness, and help shorten the time it takes to detect and recover from issues. You'll lead through hands on work, influence and mentoring, building reliability, observability and performance into everything we ship.

Please note, this role may require an on call component.

Skills and experience we're looking for:

• A proven track record at senior or lead level in incident response, performance and reliability engineering, in complex production environments including cloud and SaaS.
• Strong observability and performance engineering skills, including customer journey and real-user monitoring, synthetics, and performance tuning across languages and databases (for example C#, Python, IaC, GraphQL and query optimisation). Skills should include expertise in Application performance monitoring and Log correlation tooling such as Dynatrace and SumoLogic or similar alternatives.
• Solid experience with CI/CD, delivering through declarative deployment with automated quality and security built in. We ship our infrastructure the same way we ship our apps.
• Experience building run-time and build-time components to support, shape and secure the platform.
• A security-first mindset, with experience partnering across governance functions such as security, risk and change.
• A proven ability to influence and improve engineering practices and patterns in an Agile or DevOps environment, coaching and mentoring others.

Bonus:

• Experience working in banking, financial services or another highly regulated environment.
• Experience with automated infrastructure, component and integration testing, and other non-functional testing such as security or performance.
• Experience supporting large, multi-quarter technology initiatives or migrations, and explaining highly technical ideas to non-technical stakeholders.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work. Our great range of benefits include health and life cover, discounted banking, insurance products and an incredible package for new parents.

We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick. We are also an accredited Living Wage employer.

Applications close Monday the 31st August

Please note: Due to a high volume of applications, there may be a delay in our response. Thank you for the patience.