Lead Engineer

Westpac New Zealand Ltd; Auckland; Hybrid; NZD 150,000 - 190,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Additional leave options up to 4 weeks

Banking benefits & insurance discounts

Growth and development opportunities

Volunteer days

Job summary

Westpac New Zealand Ltd is seeking a Lead Engineer to provide technical leadership within the Service Operations Engineering squad. You will influence engineering standards across multiple teams and drive best‑practice approaches to service operations and platform reliability.

This role combines hands‑on expertise with leadership, mentoring engineers and guiding technical decision‑making to deliver resilient, scalable, customer‑focused technology solutions.

Qualifications

• Proven technical leadership within an engineering or product squad.
• Strong solution design and technical decision‑making experience.
• Experience balancing delivery with reliability, observability, recoverability, performance, security, and maintainability.

Responsibilities

• Provide technical leadership within the Service Operations Engineering squad and influence engineering standards across teams.
• Mentor engineers, guide technical decisions and promote best‑practice approaches to service operations and platform reliability.
• Partner with stakeholders to deliver resilient, scalable, customer‑focused technology solutions.

Skills

Technical leadership

Solution design

Technical decision‑making

Stakeholder collaboration

Mentoring engineers

Communication

Observability & reliability

CI/CD automation

Tools

ServiceNow

Job description

Mō te tūranga | About the Role

As a Lead Engineer, you'll provide technical leadership within our Service Operations Engineering squad while influencing engineering standards and practices across multiple teams. You'll help shape our engineering culture by driving consistency, improving technical capability, and promoting best-practice approaches to service operations and platform reliability. This is more than a senior engineering role. You'll combine hands‑on technical expertise with leadership, mentoring engineers, guiding technical decision‑making, and partnering with stakeholders to deliver resilient, scalable, and customer‑focused technology solutions.

Nā tāu rourou | What will you bring?

• Strong enterprise platform engineering experience in ServiceNow, including integrations, configuration/customisation, upgrades, security, lifecycle management, operability, and technical debt.
• Proven technical leadership within an engineering or product squad.
• Strong solution design and technical decision‑making experience.
• Experience working alongside Service Owners/Product Owners, architects, Cyber Security, risk and operational teams.
• Experience influencing other senior technical people and creating shared engineering standards and reusable patterns.
• Strong modern engineering practices, including source control, automated testing, CI/CD and iterative delivery.
• Evidence of coaching and developing engineers, rather than being the person who personally solves everything.
• Experience balancing delivery with reliability, observability, recoverability, performance, security, and maintainability.
• Excellent attitude and communication.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Tono mai ināianei!

Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable

Applications close: 22 November 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.