Lead Coffee Experience Coach

Nespresso; Christchurch; On-site; NZD 52,000 - 75,000; Full time

Benefits offered by this job

Nespresso machine

Monthly coffee credit

Staff discounts

Job summary

Nestlé Nespresso Christchurch is seeking a passionate Coffee Expert to lead, inspire, and elevate the boutique coffee experience. You will share your expertise with the team and customers, delivering engaging training sessions and memorable masterclasses.

As a keyholder, you’ll support daily operations, including opening and closing duties, and you’ll build team capability while nurturing a culture of learning and hospitality in a fast-paced boutique setting.

Qualifications

• Retail or hospitality experience, ideally with exposure to training or leadership.
• Experience delivering workshops or coaching team members.
• Strong communicator creating memorable customer experiences.

Responsibilities

• Lead boutique coffee experience daily and shape customer interactions.
• Plan, deliver, and review engaging coffee training sessions and masterclasses.
• Lead launches and tastings to reflect high standards.
• Build team capability and foster a culture of learning as a keyholder.
• Support daily operations including opening/closing duties as a keyholder.
• Create meaningful customer connections with passion and warmth.

Skills

Coffee knowledge

Retail experience

Leadership

Communication

Training/Coaching

Job description

Nestlé Nespresso Christchurch is seeking a passionate Coffee Expert to lead, inspire, and elevate the boutique coffee experience. You will share your expertise with the team and customers, delivering engaging training sessions and memorable masterclasses.

As a keyholder, you’ll support daily operations, including opening and closing duties, and you’ll build team capability while nurturing a culture of learning and hospitality in a fast-paced boutique setting.