Launch & Onboarding Lead, Customer Success

Halter; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

A growing technology company in Auckland is seeking a Customer Success Lead to drive customer onboarding and ensure effective adoption of their products. The ideal candidate will enhance customer experiences, manage onboarding projects from start to finish, and collaborate with various teams to deliver seamless customer satisfaction. Strong communication skills and a background in agriculture are advantageous. This position is crucial for supporting customers from launch to success.

Qualifications

• Proven track record of enhancing customer experiences across various industries.
• Ability to understand and resolve complex customer challenges.
• Strong project management skills to coordinate stakeholder efforts.

Responsibilities

• Facilitate the customer onboarding process from sales handover.
• Support product adoption by implementing onboarding activities.
• Engage in collaborative efforts with multiple teams to ensure a cohesive experience.

Skills

Customer Centricity

Critical Thinking

Organisational Skills

Project Management Skills

Job description

A growing technology company in Auckland is seeking a Customer Success Lead to drive customer onboarding and ensure effective adoption of their products. The ideal candidate will enhance customer experiences, manage onboarding projects from start to finish, and collaborate with various teams to deliver seamless customer satisfaction. Strong communication skills and a background in agriculture are advantageous. This position is crucial for supporting customers from launch to success.