Customer Success Lead

Halter; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

A growing technology company in Auckland is seeking a Customer Success Lead to drive customer onboarding and ensure effective adoption of their products. The ideal candidate will enhance customer experiences, manage onboarding projects from start to finish, and collaborate with various teams to deliver seamless customer satisfaction. Strong communication skills and a background in agriculture are advantageous. This position is crucial for supporting customers from launch to success.

Qualifications

• Proven track record of enhancing customer experiences across various industries.
• Ability to understand and resolve complex customer challenges.
• Strong project management skills to coordinate stakeholder efforts.

Responsibilities

• Facilitate the customer onboarding process from sales handover.
• Support product adoption by implementing onboarding activities.
• Engage in collaborative efforts with multiple teams to ensure a cohesive experience.

Skills

Customer Centricity

Critical Thinking

Organisational Skills

Project Management Skills

Job description

About the role

Our Customer Success team is growing! We\'re looking for a Customer Success Lead (internally we call this our Launch team) to join our team as we scale globally.

As a Customer Success Lead, you\'ll be the guide that takes our farmers from “brand new to Halter” to “fully up and running.” You\'ll own the launch journey end to end, making sure farmers get set up, confident, and seeing real value from day one.

We\’re looking for customer‑obsessed, proactive people who thrive in fast‑moving environments. You listen deeply, problem‑solve on the go, and know how to balance detail with momentum - all while creating experiences people rave about. If you come from an agriculture background or have studied in the space, that\’s a huge plus.

What your day could look like

• Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
• Support the adoption of Halter\'s products by implementing onboarding activities that meet customer needs.
• Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact.
• Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience.
• Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.
• Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights.
• Monitor, report, and respond to key onboarding metrics to improve the onboarding experience.
• Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement.
• Promote a positive onboarding experience, encouraging customers to advocate for Halter.

Who we\'re looking for

• Customer Centricity: A proven track record of enhancing customer experiences across various industries, complemented by exceptional communication skills that foster strong customer advocacy. You\'ll be obsessed about all things customer!
• Critical Thinking: The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.
• Organisational, Time, and Project Management Skills: A strong capability to maintain clear and concise feedback loops while effectively coordinating between internal and external stakeholders. The ideal candidate will also be able to manage projects from start to finish.