Onboarding Lead — Office-First with WFH Flex (NZ)

Contented; Christchurch; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Office-first with WFH flexibility

Monthly team lunches

Christchurch CBD office with amenities

Job summary

Contented is seeking an onboarding specialist in Christchurch to transform signed customers’ ideas into trustworthy working systems, from kickoff through habitual usage. You’ll partner with our CSM and technical success team to design workflows and templates that fit real customer processes.

This front-of-room role requires engaging senior professionals in regulated industries, structuring sessions, and delivering practical, enjoyable onboarding experiences. Hybrid work options apply.

Qualifications

• 3+ years in implementation, professional services, onboarding, or customer delivery for complex B2B SaaS.
• Experience running rollouts with multiple stakeholders and competing priorities.
• Able to take an ambiguous problem, scope it, design a structured solution, and execute it.
• Technically fluent enough to discuss data models, integrations, and system constraints without being an engineer.

Responsibilities

• Lead post-sale onboarding from kickoff onwards.
• Act as the customer's primary onboarding specialist, in close partnership with our CSM and technical success specialist.
• Run structured scoping sessions to understand objectives, workflows, and constraints.
• Run the sessions themselves: kickoffs, first captures, and training that people actually enjoy being in.
• Design the templates and capture workflows that fit how the customer actually works, built from their own documentation.
• Manage customer requests through onboarding, keeping both sides clear on status and next steps.

Skills

Public speaking

Facilitation

Relationship building

Onboarding delivery

Job description

Contented is seeking an onboarding specialist in Christchurch to transform signed customers’ ideas into trustworthy working systems, from kickoff through habitual usage. You’ll partner with our CSM and technical success team to design workflows and templates that fit real customer processes.

This front-of-room role requires engaging senior professionals in regulated industries, structuring sessions, and delivering practical, enjoyable onboarding experiences. Hybrid work options apply.