Landside Operations & Guest Experience Officer

Wellington International Airport; Wellington; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

Free car park

Onsite fitness facilities

4 days on/4 days off shift pattern

Learning and development opportunities

Job summary

Wellington Airport is seeking a motivated Landside Support Services Officer for a 12 months fixed term, joining a diverse Operations team on rostered shifts. You will help travellers with information, manage queues, monitor baggage systems, and support safety and waste management across the terminal and loading dock.

The role requires strong communication, adaptability, and a willingness to obtain security clearance and pass pre-employment checks.

Qualifications

• Excellent customer service skills and the ability to handle diverse scenarios.
• Clear verbal and written communication, with the ability to explain information clearly.

Responsibilities

• proactively assisting in the facilitation of travelers, including queue management
• providing travelers, workers and visiting members of the public with relevant information
• providing on-the-ground operational facilitation intelligence to the Integrated Operations Centre
• carrying out inspections of terminal areas and equipment, and reporting and monitoring hazards
• monitoring the baggage handling system and responding to faults on all equipment
• undertaking daily waste management duties as required
• managing and coordinating the sequencing of inward and outward flow of goods and waste throughout Wellington Airport
• overseeing occupational Health and Safety compliance in the terminal, baggage hall and loading dock

Skills

Customer service excellence

Communication skills

Flexibility

Safety awareness

Job description

Wellington Airport is seeking a motivated Landside Support Services Officer for a 12 months fixed term, joining a diverse Operations team on rostered shifts. You will help travellers with information, manage queues, monitor baggage systems, and support safety and waste management across the terminal and loading dock.

The role requires strong communication, adaptability, and a willingness to obtain security clearance and pass pre-employment checks.