Key Relationship Consultant

Chubb; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

Chubb New Zealand is seeking a dedicated relationship-focused professional to support advisers in Wellington or Auckland. You’ll balance growth with policy quality, ensure smooth submission cycles, and help advisers convert opportunities into completed policies.

You’ll collaborate with Sales and Distribution, the Strategic Account Manager, and operations to deliver consistent messaging, maintain book quality, and strengthen customer outcomes through a proactive, customer-centric approach.

Qualifications

• Helping advisers write more good business with Chubb.
• Turning more submissions into completed policies and growing the in force book.
• Spotting persistency and book quality issues early, and acting before they bite.
• Being the go to person for your advisers, from pipeline updates to sorting complaints.
• Fixing the processes that slow advisers down.
• Keeping your panel sound and compliant, including FAA risk.

Responsibilities

• Helping advisers write more good business with Chubb.
• Turning more submissions into completed policies and growing the in force book.
• Spotting persistency and book quality issues early, and acting before they bite.
• Being the go to person for your advisers, from pipeline updates to sorting complaints.
• Fixing the processes that slow advisers down.
• Keeping your panel sound and compliant, including FAA risk.

Job description

About the role

Reporting to the New Business Manager, you'll be the person those advisers rely on. You'll know their businesses, understand what they need from us and help them write more good business with Chubb. That means more new business coming in, more of it getting from submitted to completed, and more of it staying on the books.

. You'll be balancing growth with quality: watching persistency, spotting early signs a book is heading the wrong way, and working within delegated authority. You'll also pull together Sales and Distribution, the Strategic Account Manager and operations so advisers get one consistent message and a smooth experience.

You'll also have a real hand in building something. We're creating a new relationship model and team culture focused on doing the right thing and getting good outcomes for customers, and this role helps shape it.

Location:

Wellington or Auckland (Takapuna)

Role Type

Full Time, Permanent

Work Style

Hybrid

What you'll own

• Helping your advisers write more good business with Chubb

• Turning more submissions into completed policies and growing the in force book

• Spotting persistency and book quality issues early, and acting before they bite

• Being the go to person for your advisers, from pipeline updates to sorting complaints

• Fixing the processes that slow advisers down

• Keeping your panel sound and compliant, including FAA risk

What success looks like

• Your advisers are writing more business with Chubb

• More of that business gets from submitted to completed

• Problems with a book get spotted and dealt with early

• Advisers trust you to sort issues and keep them in the loop