Key Account Support

Ingram Micro, Inc.; Auckland; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Career progression opportunities

Hybrid working environment

Training & development

Competitive remuneration package

Staff purchase policy

Job summary

Ingram Micro, Inc. is seeking a proactive telesales professional in Auckland to deliver exceptional customer service and close sales. You will manage customer relationships, process orders, and resolve issues effectively while staying informed about our technology products and cloud services.

The role offers hybrid working options, opportunities for professional growth, and exposure to a global IT ecosystem. SAP experience and IT industry familiarity are desirable but not essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer-centric approach with ability to cross-sell and upsell.
• Detail-oriented, accurate and able to multitask.
• Willingness to continuously learn about new products and services.

Responsibilities

• Deliver telesales excellence and actively seek and close sales.
• Manage customer relationships and resolve issues effectively.
• Process orders and ensure accurate entry and fulfillment.
• Collaborate with teams to drive customer success and growth.

Skills

Exceptional communicator

Customer-centric

Detail-oriented

Multitask

Relationship building

Product knowledge

Tools

SAP

Job description

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts.

Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalised recommendations, instant pricing order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com

About the role:

The primary focus of this role is to deliver an exceptional level of service to Ingram Micro customers. Key responsibilities include telesales, actively seeking and closing sales, relationship management, order processing, and resolving customer issues effectively. If you are passionate about technology, customer success, and professional growth, then read on.

About You:

• An exceptional communicator – both verbally and in written form


• Customer-centric, able to cross-sell and up-sell


• Detail-oriented and accurate


• Ability to multitask and problem-solve


• Keen to continuously learn about new products & services


• Personable with an excellent ability to build relationships


• Experience in SAP and within the IT Industry is desired but not essential

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities


• Hybrid Working Environment


• Training & Development


• Competitive Remuneration Package


• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.