Account Representative

Ingram Micro; Auckland; Hybrid; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Competitive pay

Training & development

Job summary

Ingram Micro in Auckland is seeking an Account Representative to drive revenue growth and strengthen relationships with reseller and vendor partners. You will manage a portfolio of accounts, identify opportunities, and deliver outstanding service in a fast-paced environment.

This fixed-term role ends 31 August 2027 and offers hybrid working arrangements, with a focus on targets, collaboration with internal teams, and opportunities to advance within a global technology leader.

Qualifications

• Proven ability to meet or exceed sales targets and KPIs.
• Strong communication and relationship-building skills.
• Experience in sales, telesales, account management, or customer service.

Responsibilities

• Manage and grow a portfolio of reseller customer accounts.
• Achieve monthly revenue, gross margin, and sales activity targets.
• Conduct proactive outbound sales calls to generate opportunities and drive account growth.
• Manage inbound customer enquiries, quotations, and order processing.
• Build and maintain strong relationships with customers, vendors, and internal stakeholders.
• Identify cross-sell and upsell opportunities across the product portfolio.
• Support vendor campaigns and go-to-market initiatives.
• Gather and share market intelligence, customer feedback, and competitive insights.
• Ensure timely follow-up and resolution of customer requests.
• Maintain high standards of customer service and operational excellence.

Skills

Sales experience

Account management

Customer service

Job description

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About The Role

As an Account Representative, you will play a key role in driving revenue growth and strengthening relationships with Ingram Micro's reseller and vendor partners. You will manage a portfolio of accounts, proactively identify sales opportunities, and deliver exceptional customer service through both inbound and outbound engagement. Working closely with internal teams and vendors, you will help customers find the right solutions while achieving sales, margin, and activity targets. This is a fast-paced role suited to a motivated sales professional who enjoys building relationships and delivering results.

This is a fixed-term opportunity ending on 31st of August 2027, providing cover for an internal secondment.

Key Responsibilities

• Manage and grow a portfolio of reseller customer accounts.
• Achieve monthly revenue, gross margin, and sales activity targets.
• Conduct proactive outbound sales calls to generate opportunities and drive account growth.
• Manage inbound customer enquiries, quotations, and order processing.
• Build and maintain strong relationships with customers, vendors, and internal stakeholders.
• Identify cross-sell and upsell opportunities across the product portfolio.
• Support vendor campaigns and go-to-market initiatives.
• Gather and share market intelligence, customer feedback, and competitive insights.
• Ensure timely follow-up and resolution of customer requests.
• Maintain high standards of customer service and operational excellence.

Role Requirements

• Strong communication, relationship-building, and telephone sales skills.
• Previous experience in sales, telesales, account management, or customer service.
• Proven ability to meet or exceed sales targets and KPIs
• Strong attention to detail and organisational skills.
• Customer-focused mindset with a commitment to service excellence.
• Ability to build credibility and influence stakeholders at all levels.
• Results-oriented with a proactive and self-driven approach.
• Strong collaboration and teamwork skills.
• Experience in the technology, IT, or distribution industry is advantageous.

What’s on Offer

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Hybrid Working Environment
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Diversity and Inclusion Statement

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.