Kaihautū - Service Manager

Qjumpers; Whanganui; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Discounted gym membership

15 days sick leave annually

Living Wage employer

Professional supervision and EAP

Job summary

Te Oranganui is seeking a Kaihautū Toiora Whānau me Te Puāwai Whānau to provide strategic and operational leadership across Whānau Ora, Family Start, and Tamariki Ora services in Whanganui. You will lead a multidisciplinary team, ensure high-quality, whānau-centred service delivery, and drive performance, quality improvement, and reporting.

The role requires a relevant health or social services qualification at Level 6 or higher, at least five years in a senior leadership role, and a strong

Qualifications

• Five+ years in a senior leadership or management role
• Strong leadership and team development capabilities
• Excellent communication and relationship management
• Experience with health, social services, or related sectors

Responsibilities

• Provide strategic and operational leadership across Whānau Ora, Family Start, and Tamariki Ora services
• Oversee service performance, contract delivery and reporting requirements
• Foster workforce development and quality improvement
• Build effective relationships with leaders, stakeholders and partner organisations
• Model and uphold kaupapa Māori values in service delivery

Skills

Leadership experience

Communication

Stakeholder engagement

Contract management

Financial management

Te Reo Māori knowledge

Education

Relevant health, social services, management or business qualification at Level 6 or higher

Job description

Te Oranganui is a kaupapa Māori organisation providing health, wellbeing, and social services that support whānau across Whanganui and surrounding districts. Guided by tikanga Māori, Whānau Ora, and a whānau-centred approach, we work alongside whānau to strengthen wellbeing, build capability, and achieve their aspirations.

Toiora Whānau delivers health and social support services through a Whānau Ora approach, empowering whānau to identify their goals, build on their strengths, and achieve their aspirations. By walking alongside whānau, the team supports wellbeing, resilience, and self-determined futures through connections to health, education, housing, employment, and cultural opportunities.

Te Puāwai Whānau supports tamariki and their whānau through services grounded in a Whānau Ora approach. The team works alongside whānau to nurture positive relationships, strengthen parenting journeys, build confidence and capability, and support aspirations that contribute to lasting wellbeing for tamariki and their whānau.

As Kaihautū Toiora Whānau me Te Puāwai Whānau, you will provide strategic and operational leadership across our Whānau Ora, Family Start, and Tamariki Ora services. Leading a multidisciplinary team, you will ensure the delivery of high-quality, whānau-centred services that support positive outcomes for tamariki, whānau, hapū and iwi.

Working closely with organisational leaders and key stakeholders, you will oversee service performance, contract delivery, quality improvement, workforce development, and reporting requirements. You will foster a positive team culture, support professional growth, and ensure services are delivered in a way that reflects our kaupapa Māori values and commitment to Whānau Ora. This is an exciting opportunity for an experienced leader who is passionate about strengthening whānau wellbeing, driving service excellence, and making a meaningful difference in our communities.

You are a confident and values-driven leader with a genuine commitment to kaupapa Māori and whānau-centred practice. You bring strong leadership capability, strategic thinking, and the ability to build effective relationships across teams, communities and partner organisations.

To be successful in this role, you will bring:

• A relevant health, social services, management or business qualification at Level 6 or higher
• A minimum of five years' experience in a senior leadership or management role
• Proven experience leading, developing and supporting high-performing teams
• Strong operational, financial and contract management capability
• Excellent communication, relationship management and stakeholder engagement skills
• Experience working within health, social services, community development, or a related sector
• An understanding of Te Reo Māori me ōna tikanga and a commitment to ongoing learning and development

Most importantly, you will be passionate about supporting whānau to thrive and motivated by the opportunity to make a meaningful difference within our communities.

• Supportive kaupapa Māori workplace culture with opportunities to engage in karakia, waiata, kapa haka and wānanga
• Professional development and career growth opportunities
• Professional supervision and access to EAP services
• Access to corporate wellbeing benefits, including discounted gym membership, plus 15 days' sick leave annually
• Living Wage employer

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