Junior IT Support Engineer - On-Site (Education Sector, NZ)

New Era Technology; Franklin; On-site; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Certification bonus

EAP program

Referral bonus

School holiday projects and training

Cost price on products

Job summary

New Era Technology is seeking an IT Helpdesk Support professional to be the first point of contact for client IT-related issues at multiple South Auckland sites within the education sector.

You will handle face-to-face and ticket-based inquiries, triage and troubleshoot issues, and collaborate with cross-functional teams to resolve complex problems. Daily timesheets and local travel are required; no company vehicle provided.

Qualifications

• NZ Citizen or permanent resident required.
• NZ Driver's License (Full or Restricted) required.
• Experience in IT helpdesk/support is preferred.

Responsibilities

• Respond to client inquiries and provide technical support via multiple channels (phone, email, chat).
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends.

Skills

Technical support

Communication

Team collaboration

Tools

Ticketing system

Windows 11

Azure Active Directory

FortiGate firewall

Job description

New Era Technology is seeking an IT Helpdesk Support professional to be the first point of contact for client IT-related issues at multiple South Auckland sites within the education sector.

You will handle face-to-face and ticket-based inquiries, triage and troubleshoot issues, and collaborate with cross-functional teams to resolve complex problems. Daily timesheets and local travel are required; no company vehicle provided.