Judicial Tech Support Advisor – Remote/On-site

Public Defence Service - New Zealand; Whanganui; On-site; NZD 70,000 - 94,000; Full time

Job summary

Ministry of Justice in Palmerston North is seeking a Judicial Support Advisor who blends solid technical capability with outstanding customer service to support the Judiciary and their staff.

You will provide desk-side and remote technology support across the Central North Island, travel to courts, and build trusted relationships while delivering practical advice and hands-on solutions in a fast-paced public sector environment.

Qualifications

• Strong customer service and relationship management with senior stakeholders.
• Technical capability across workplace technology including Microsoft 365, hardware, software.
• Ability to learn new technologies quickly.
• Excellent communication to explain technical information clearly.
• Proactive, solutions-focused approach to problem solving.
• Willingness to travel and hold a NZ driver licence.

Responsibilities

• Build strong, trusted relationships with members of the Judiciary and their support staff.
• Provide responsive, high-quality technology support in person and remotely.
• Understand customer needs and tailor support accordingly.
• Troubleshoot and resolve issues across a broad range of workplace technology.
• Explain technical information clearly to varying levels of technical knowledge.
• Provide advice, coaching and tailored training for technology adoption.
• Support the introduction and adoption of new systems and technology.
• Identify recurring problems and opportunities to improve service.
• Collaborate with Digital teams, suppliers and partners to resolve complex issues.
• Contribute to projects that improve technology services for the Judiciary.

Skills

Customer service

Relationship management

Communication

Problem solving

Independent work

Organisational skills

Learning agility

Tools

Microsoft 365

Hardware

Remote technologies

Job description

Ministry of Justice in Palmerston North is seeking a Judicial Support Advisor who blends solid technical capability with outstanding customer service to support the Judiciary and their staff.

You will provide desk-side and remote technology support across the Central North Island, travel to courts, and build trusted relationships while delivering practical advice and hands-on solutions in a fast-paced public sector environment.