Court Tech Support Specialist

Justice; Whanganui; On-site; NZD 70,000 - 94,000; Full time

Benefits offered by this job

4.4 weeks holiday

Flexible work hours

Online professional development portal

Networks for inclusion and engagement

Job summary

Justice's Judicial Support Advisor role in Palmerston North combines technical problem-solving with exceptional customer service. Based at Palmerston North District Court, you’ll support judiciary staff desk-side and remotely, travelling to courts across the Central North Island and building trusted relationships with senior stakeholders.

You’ll explain technical information clearly, learn new systems quickly and coach others, while contributing to nationwide initiatives within a dispersed team

Qualifications

• Proven experience delivering high-quality technology support for diverse users.
• Strong customer service focus with ability to manage senior stakeholders.
• Comfortable learning and explaining new systems clearly.

Responsibilities

• Build trusted relationships with Judiciary members and staff.
• Provide responsive technology support in person and remotely.
• Understand customers' needs and tailor support accordingly.
• Troubleshoot and resolve issues across workplace tech.
• Explain technical info clearly to varied knowledge levels.
• Provide coaching and training to maximise tech use.
• Support introduction and adoption of new systems.
• Identify recurring problems and suggest service improvements.
• Collaborate with Digital teams, suppliers and partners.
• Contribute to projects improving technology services.

Skills

Customer service

Relationship management

Technical capability

Troubleshooting

Communication

Learning ability

Problem solving

Independence

Organisational skills

Tools

Microsoft 365

Remote technologies

Job description

Justice's Judicial Support Advisor role in Palmerston North combines technical problem-solving with exceptional customer service. Based at Palmerston North District Court, you’ll support judiciary staff desk-side and remotely, travelling to courts across the Central North Island and building trusted relationships with senior stakeholders.

You’ll explain technical information clearly, learn new systems quickly and coach others, while contributing to nationwide initiatives within a dispersed team