Judicial Tech Support & Trusted Advisor

Marketplace; Palmerston North; Remote; NZD 70,000 - 94,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours

Online professional development portal

Networks and inclusion programs

Job summary

NZ Ministry of Justice in Palmerston North is seeking a Judicial Support Advisor to combine technical capability with exceptional customer service, supporting Judiciary staff with desk-side and remote IT assistance. The role requires building trusted relationships, explaining technology clearly and delivering hands-on support across the Central North Island courts.

You’ll work independently with a high degree of autonomy while contributing to a national team and travel to courts as needed.

Qualifications

• Excellent customer service and relationship management skills with the confidence to build trust and credibility with senior stakeholders.
• Strong technical capability and practical experience supporting workplace technology, including Microsoft 365, hardware, software and remote technologies.
• Ability to quickly learn new technologies and systems.
• Strong communication skills and the ability to explain technical information clearly.
• Proactive, solutions-focused approach to problem solving.
• Patience and confidence when coaching and supporting others.
• Sound judgement, initiative and the ability to work independently.
• Strong organisational skills and the ability to manage competing priorities.
• Professional approach and commitment to delivering a high standard of service.
• ITIL knowledge or qualifications would be advantageous.
• Knowledge of the Justice Sector or Government environment would be beneficial.

Responsibilities

• Build trusted relationships with Judiciary members and their staff.
• Provide responsive, high-quality technology support in person and remotely.
• Understand customer needs and tailor support accordingly.
• Troubleshoot and resolve issues across workplace technology.
• Explain technical information clearly to non-technical users.
• Provide advice, coaching and training to maximise technology use.
• Support introduction and adoption of new systems and technology.
• Identify recurring problems and opportunities to improve service.
• Collaborate with Digital teams, suppliers and tech partners on complex issues.
• Contribute to projects that improve technology services for the Judiciary.

Skills

Customer service

Relationship management

Technical capability

Microsoft 365

Remote technologies

Learn new technologies

Communication

Problem solving

Coaching others

Initiative

Organisational skills

Professionalism

ITIL knowledge

Tools

Microsoft 365

Remote technologies

Job description

NZ Ministry of Justice in Palmerston North is seeking a Judicial Support Advisor to combine technical capability with exceptional customer service, supporting Judiciary staff with desk-side and remote IT assistance. The role requires building trusted relationships, explaining technology clearly and delivering hands-on support across the Central North Island courts.

You’ll work independently with a high degree of autonomy while contributing to a national team and travel to courts as needed.