ITSM & Change Management Specialist

Foodstuffs South Island Limited; Papanui-Innes Community; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working approach

Additional parental leave

Healthcare discounts

Wellbeing tools access

Onsite prayer and privacy room

Staff discounts

Professional development library

Pride inclusive culture

Free car parking and onsite cafe

Job summary

Foodstuffs South Island Limited is seeking a Service Practice Specialist to coordinate, govern, and analyze ITSM processes across multiple functions, applying ITIL guidelines to deliver real value to end users.

You will work with diverse stakeholders to driveChange and Release activities, improve incident trends, and provide meaningful service level insights. An on-call component for Major Incident response is included, with a focus on proactive improvement.

Qualifications

• You might already be a Business Analyst, Project Coordinator, Account Manager or similar - the important thing is that you are someone who enjoys working with people to understand how services operate, why things break, where inefficiencies exist and how to create action plans to improve them.
• You like to keep across multiple actions ensuring things don't fall through the cracks and coordinating those activities across a variety of streams.
• You'll balance strong problem solving and analytical skills with customer support and stakeholder engagement to ensure you can get the information you need but also have the influence to drive governance and ensure ideas become reality.
• You're curious, you love asking questions, you're a fast learner who is detail focused, organised and enjoys working with people to achieve great outcomes and help our teams continually improve.
• Basically, you get satisfaction from making complex things runs smoothly.

Responsibilities

• Gather information across teams, identify gaps and risks, and turn data into actionable outcomes to support teams.
• Coordinate end-to-end Change and Release activities with robust documentation and risk management.
• Strengthen ITSM maturity by improving knowledge quality, process discipline, and continual improvement initiatives.
• Coordinate and drive structured Major Incident response with clear communication and timely resolution.
• Improve service stability by analysing incident and problem trends, supporting root cause analysis, and ensuring corrective actions are closed.
• Deliver accurate service level reporting and performance insights to support better decision-making.

Skills

ITSM governance

ITIL

Incident management

Change management

Stakeholder engagement

Data analysis

Cross-functional collaboration

On-call coordination

Job description

Foodstuffs South Island Limited is seeking a Service Practice Specialist to coordinate, govern, and analyze ITSM processes across multiple functions, applying ITIL guidelines to deliver real value to end users.

You will work with diverse stakeholders to driveChange and Release activities, improve incident trends, and provide meaningful service level insights. An on-call component for Major Incident response is included, with a focus on proactive improvement.