Tech Service Transition & Change Specialist

JobSpace; Auckland; Hybrid; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Free AA Membership

Birthday day off

Wellbeing leave

Hybrid working

Training available

Discounted insurance

Job summary

AA New Zealand is seeking a Technology Service Transition & Change Analyst to help ensure new and changed technology services are transitioned into production with strong governance and operational readiness. You will work across projects, operations, and vendors to drive stability and effective service handovers.

The role offers exposure to governance, change management, and cross-functional collaboration, with a focus on building stakeholder relationships and leadership capability across

Qualifications

• 2–4 years' experience in a Service Desk, IT support, service operations, incident management, or similar technology environment.

Responsibilities

• Coordinate transitions of new and changed technology services into production with operational readiness.
• Partner with project teams and stakeholders to ensure smooth handovers and support arrangements.
• Support change and release activities by coordinating schedules, assessing impacts, and identifying risks.

Skills

Service Desk

IT Support

Service Operations

Incident Management

Change Management

Stakeholder Management

Communication

Organisational Skills

Collaborative Approach

Learning & Development

Job description

AA New Zealand is seeking a Technology Service Transition & Change Analyst to help ensure new and changed technology services are transitioned into production with strong governance and operational readiness. You will work across projects, operations, and vendors to drive stability and effective service handovers.

The role offers exposure to governance, change management, and cross-functional collaboration, with a focus on building stakeholder relationships and leadership capability across