IT Trainer

BDO; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

BDO in Auckland is seeking an experienced IT Trainer to design and deliver accessible learning that boosts user adoption, confidence and productivity across the network. You will translate technology into practical, everyday skills for Partners and staff.

The role covers Microsoft 365, document management, practice management and emerging AI capabilities such as Copilot, delivered in person, virtually or via self‑service, with a focus on change readiness and measurable impact.

Qualifications

• Proven experience designing and delivering technology training.
• Experience creating end-to-end learning content and facilitating training.
• Strong working knowledge of Microsoft 365 apps and services.
• Excellent communication, facilitation and stakeholder engagement skills.
• Experience developing user guides and learning resources.
• Awareness of emerging workplace AI capabilities and security-conscious use of tools.

Responsibilities

• Identify learning opportunities across the BDO network and improve efficiency through better use of technology.
• Design, deliver and continuously improve induction training, refreshers and role-based learning.
• Assess learning needs and digital skill gaps, then develop structured training plans.
• Deliver in-person, virtual and self-service learning experiences for different learning styles.
• Create and maintain user guides, quick reference aids, videos and knowledge resources.
• Build awareness and practical capability in Copilot and other approved AI tools.
• Partner with business leaders, system owners and project teams to support adoption and changes to digital ways of working.
• Support organisational change through readiness activities and targeted training interventions.
• Collaborate with National IT and business stakeholders to improve digital literacy and user experience.
• Measure training effectiveness and use insights to improve content and impact.

Skills

Technology training design

Digital adoption initiatives

Stakeholder engagement

Microsoft 365 knowledge

AI awareness

Education

Microsoft certification or training qualification

Tools

Microsoft 365

Copilot

Job description

Build digital confidence and capability across the BDO network through practical, engaging technology learning.

21st August, 2026

Be Your Best at BDO

At BDO, our culture is built on strong relationships, collaboration and trust. As one of the world's leading accounting and advisory organisations, we help businesses and individuals achieve their goals through practical advice, genuine partnerships and exceptional service.

We're looking for an experienced IT Trainer to join our National Informational Technology team in Auckland. Reporting to the Digital Projects & Transformation Manager, you'll help Partners and staff build the confidence and practical skills to use technology effectively, securely and consistently across the BDO network.

The Opportunity

As IT Trainer, you'll design and deliver accessible, engaging learning experiences that improve user adoption, confidence and productivity. Your work will span business productivity applications, document management, practice management, client relationship management systems, and emerging AI capabilities including Microsoft Copilot and other approved AI tools.

You'll partner with business and technology teams to identify capability gaps, support organisational change and embed effective ways of working through designing and delivering learning experiences across the BDO network. This is an ideal opportunity for a practical, user-centred trainer who enjoys translating technology into clear, relevant learning that people can apply every day.

Key Responsibilities

• Engage with stakeholders across the BDO network toidentifylearning opportunities andimprove efficiency through better use of current and future technology.
• Design, deliver and continuously improve inductiontraining, refreshersessions, role-basedlearning,system rollouts and targeted digital capabilitytraining for Partners and staff.
• Assess user learning needs and digital skill gaps, then develop structured training plans that improve confidence,efficiencyand adoption.
• Deliver inclusive in-person, virtual and self-service learning experiences for different learning styles.
• Create andmaintainpractical user guides, quick reference aids, videos, knowledgeresource that help staff apply approved tools effectively in their daily work.
• Build awareness and practical capability in Microsoft Copilot and other approved AI tools, promoting safe,effectiveand business-relevant use.
• Partner with business leaders, systemownersand project teams to support application adoption, newcapabilitiesand changes to digital ways of working.
• Support organisational change through readiness activities, communicationcontentand targeted training interventions.
• Work with National Information Technology teamand business stakeholders to improve digital literacy, streamline the userexperienceand increase value from technology investments.
• Measure training effectiveness through feedback, usagetrendsand capability outcomes, using insights to continuously improve content and impact.

What We're Looking For

You'll be a clearandengagingITtrainer who can turn technical concepts into practical business language for diverse users.

You'll likely bring:

• Proven experience designing and delivering technology training, digital adoption initiatives, onboardingprogrammesor capability uplift activities.
• Experience creating end-to-end learning content andfacilitatingtraining in group, one-to-one,virtualand self-service formats.
• Strong working knowledge of Microsoft 365 applications and services, including modern collaboration, communication, documentmanagementand productivity tools.
• Excellent communication, facilitation,coachingand stakeholder engagement skills, with a collaborative and user-centred approach.
• Experience developing user guides, quick reference materials, knowledgearticlesand learning resources that support sustained adoption.
• Awareness of emerging workplace AI capabilities and a responsible, security-conscious approach to promoting approved tools.
• Microsoft certification, a training or adult learning qualification, or experience with organisational change, Microsoft 365 rollouts, AI adoption, professionalservicesor large complex environments would beadvantageous.

Why BDO?

At BDO, we'llmake your growth our priority.

You'll join a collaborative National IT environment where your work will help people across the BDO network use technology with greater confidence,consistencyand impact. In return you'll enjoy:

• A national role with the opportunity to shape digital capability across the BDO network.
• Meaningful partnerships with business leaders, system owners, projectteamsand technology specialists.
• The opportunity to design practical learning experiences across multiple delivery formats.
• Hands-on involvement in digital adoption, organisationalchangeand evolving ways of working.
• Exposure to Microsoft 365, MicrosoftCopilotand other emerging AI capabilities.
• An Auckland CBD office base and a collaborative, values-led team environment.

You must currently be based in New Zealand and hold permanent work rights to be considered for this position.