IT & Systems Specialist for Internal Tech & Support

Forest & Bird; Wellington; On-site; NZD 90,000 - 120,000; Full time

Job summary

Forest & Bird is New Zealand’s leading independent conservation society. We are seeking a practical, service-focused and organised Business Services Technology Specialist to provide internal technology support, coordination and leadership across Forest & Bird.

You will be the key internal contact for IT support, systems administration, and technology improvement projects, coaching staff and volunteers, and managing supplier relationships to ensure reliable technology use across the organisation.

Qualifications

• Experience delivering IT coordination and service delivery in a medium to large organisation.
• Strong knowledge of Microsoft 365, CRMs, and business systems.
• Experience coordinating outsourced IT providers and software vendors.
• Good understanding of cyber security, infrastructure and technology risk.
• Excellent communication and relationship management, able to explain tech to non-technical staff.

Responsibilities

• Provide internal technology support and IT coordination across the organisation.
• Lead IT supplier relationships and coordinate with external providers.
• Coach staff on technology usage and onboarding/offboarding processes.
• Drive small to mid-size technology improvement projects and user experience enhancements.
• Help staff and volunteers use technology effectively to achieve conservation outcomes.

Skills

Microsoft 365

CRM systems

User administration

Software licensing

Asset management

Cyber security basics

Technology risk management

Analytical skills

Troubleshooting

Communication skills

Education

Tertiary IT qualification or equivalent

Tools

ERP/ERM systems

IT supplier management tools

Job description

Forest & Bird is New Zealand’s leading independent conservation society. We are seeking a practical, service-focused and organised Business Services Technology Specialist to provide internal technology support, coordination and leadership across Forest & Bird.

You will be the key internal contact for IT support, systems administration, and technology improvement projects, coaching staff and volunteers, and managing supplier relationships to ensure reliable technology use across the organisation.