IT Support Engineer

EIL Global; Dunedin; On-site; NZD 60,000 - 90,000; Part time

Job summary

EIL Global is seeking an IT Support Engineer to deliver onsite technical support in Dunedin, New Zealand. The role is on-call/freelance/casual, focusing on fast response, troubleshooting, and customer satisfaction.

You will work closely with clients to resolve desktop, network, and OS issues in dynamic environments. Ideal candidates have 3+ years in IT support, solid networking knowledge, and excellent communication.

Qualifications

• 3+ years in IT support or related technical role.
• Strong desktop support and troubleshooting skills.
• Good understanding of networking concepts (LAN/WAN, routers, switches).
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide desktop support and troubleshoot hardware and software issues.
• Perform OS installations and re-imaging activities.
• Assist with network troubleshooting for LAN/WAN environments.
• Support and configure routers, switches, and related network infrastructure.
• Respond promptly to technical issues and service requests.
• Document support activities and resolutions per procedures.
• Collaborate with internal teams and client stakeholders to ensure smooth operations.

Skills

Desktop support

Networking basics

Troubleshooting

Customer service

Communication

Job description

Job Description Greetings from EIL Global!

EIL Global is a leading IT services company providing support across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies, including desktop support, servers, networking, and data center solutions. Headquartered in Adelaide, Australia, we serve clients across multiple countries and locations.

We are currently looking for experienced IT engineers to support our onsite service requirements in Dunedin New Zealand.

Role: IT Support Engineer (On-Call/Freelance/Casual)

As an IT Support Engineer, you will be responsible for delivering onsite technical support and ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide desktop support and troubleshoot hardware and software issues.
• Perform operating system installations and re-imaging activities.
• Assist with network troubleshooting, including LAN and WAN environments.
• Support and configure routers, switches, and related network infrastructure.
• Respond promptly to technical issues and service requests.
• Document support activities and resolutions in accordance with company procedures.
• Collaborate with internal teams and client stakeholders to ensure smooth operations.

Requirements

• Minimum 3 years of experience in IT support or a related technical role.
• Strong desktop support and troubleshooting skills.
• Good understanding of networking concepts, including LAN, WAN, routers, and switches.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.

We look forward to hearing from you.