IT Support Engineer

Preferable - Crafting Careers; Dunedin; On-site; NZD 45,000 - 65,000; Full time

Job summary

EIL Global in Dunedin, NZ, seeks an IT Support Engineer (On-Call/Freelance/Casual) to deliver onsite technical help and ensure high customer satisfaction. You will troubleshoot hardware and software, install operating systems, and respond to service requests.

Join a dynamic team providing desk-side support, network troubleshooting for LAN/WAN, and configuration of routers and switches. Independent work, strong communication, and the ability to manage multiple tasks are essential for success in

Qualifications

• Minimum 3 years of experience in IT support or a related technical role.
• Strong desktop support and troubleshooting skills.
• Good understanding of networking concepts, including LAN, WAN, routers, and switches.

Responsibilities

• Provide desktop support and troubleshoot hardware and software issues.
• Perform operating system installations and re-imaging activities.
• Assist with network troubleshooting, including LAN and WAN environments.
• Support and configure routers, switches, and related network infrastructure.
• Respond promptly to technical issues and service requests.
• Document support activities and resolutions in accordance with company procedures.
• Collaborate with internal teams and client stakeholders to ensure smooth operations.

Skills

Desktop support

Networking concepts

Customer service

Independent work

On-site support

Job description

Job Description Greetings from EIL Global!

EIL Global is a leading IT services company providing support across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies, including desktop support, servers, networking, and data center solutions. Headquartered in Adelaide, Australia, we serve clients across multiple countries and locations.

We are currently looking for experienced IT engineers to support our onsite service requirements in Dunedin New Zealand.

Role: IT Support Engineer (On-Call/Freelance/Casual)

As an IT Support Engineer, you will be responsible for delivering onsite technical support and ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide desktop support and troubleshoot hardware and software issues.
• Perform operating system installations and re-imaging activities.
• Assist with network troubleshooting, including LAN and WAN environments.
• Support and configure routers, switches, and related network infrastructure.
• Respond promptly to technical issues and service requests.
• Document support activities and resolutions in accordance with company procedures.
• Collaborate with internal teams and client stakeholders to ensure smooth operations.

Requirements

• Minimum 3 years of experience in IT support or a related technical role.
• Strong desktop support and troubleshooting skills.
• Good understanding of networking concepts, including LAN, WAN, routers, and switches.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.

We look forward to hearing from you.