IT Field Dispatch Engineer – Multi-Site

preferable.ai; New Zealand; On-site; NZD 60,000 - 90,000; Part time

Job summary

EIL Global is seeking an IT Dispatch Support / Field Service Engineer to coordinate field engineers across New Zealand, monitor tickets, and ensure timely onsite resolution. Strong IT knowledge, ServiceNow experience, and excellent stakeholder communication are essential for success.

The role focuses on multi-site coordination, SLA adherence, and reporting, with field-based work across Kerikeri, Dannevirke, Fielding and related sites. Contract/Dispatch engagement in a multi-site environment.

Qualifications

• 2+ years of IT support or field service experience.
• Experience coordinating field engineers across multiple sites.
• Strong knowledge of IT infrastructure and troubleshooting.
• Familiarity with ServiceNow or similar ITSM tools.
• Excellent communication and stakeholder management.
• Proficient in Excel reporting and attention to detail.
• Ability to manage multiple priorities under SLA-driven environments.

Responsibilities

• Coordinate and dispatch field engineers based on ticket priority and SLA.
• Manage engineer schedules, site visits, and backfill coverage.
• Monitor tickets from assignment to closure with proper updates.
• Coordinate with customers, engineers, vendors and L2/L3 teams.
• Ensure site documentation is completed and handovers are done.
• Track SLA, tickets, attendance and site coverage; provide reports.
• Support multi-site operations and urgent requests to maintain continuity.

Skills

IT support

Field service coordination

ITSM tools

ServiceNow

Excel reporting

Stakeholder management

Windows basics

Tools

ServiceNow

Networking basics

POS environments

Job description

EIL Global is seeking an IT Dispatch Support / Field Service Engineer to coordinate field engineers across New Zealand, monitor tickets, and ensure timely onsite resolution. Strong IT knowledge, ServiceNow experience, and excellent stakeholder communication are essential for success.

The role focuses on multi-site coordination, SLA adherence, and reporting, with field-based work across Kerikeri, Dannevirke, Fielding and related sites. Contract/Dispatch engagement in a multi-site environment.