Inventory Coordinator: Growth, Training & Impact (Onsite)

Stanley Black and Decker Inc.; Howick; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Discounted products

Job summary

Stanley Black & Decker Inc. in Auckland, New Zealand, is seeking an Inventory Coordinator for our Distribution Centre Operations. The role oversees customer claims in Salesforce, maintains claims records, supports cycle counting, and develops training materials for product and process updates.

You will investigate stock discrepancies, respond to internal queries, and drive improvements in order accuracy and quality. Onsite permanent role with a strong benefits plan.

Qualifications

• Strong attention to detail with focus on accuracy and thoroughness.
• Experience in root cause analysis, investigation and resolution of operational issues.
• Professional written and verbal communication skills with the ability to build effective working relationships.
• Ability to work autonomously and manage confidential information in a fast-changing environment.

Responsibilities

• Review and investigate all customer claims entered in the Salesforce portal.
• Update and maintain claims spreadsheets, reports, and related records with a high level of accuracy.
• Support the workload of the cycle counting team as required.
• Create and deliver training materials for key product and process updates.
• Provide timely responses to operational queries from internal stakeholders.
• Investigate orphan stock, missing stock, and other stock discrepancies.
• Conduct stock investigations in partnership with relevant stakeholders, including NOSIL.
• Identify root causes of customer claims and partner with stakeholders to prevent recurrence.
• Continually review policies and processes to drive proactive improvements in order accuracy and quality performance.

Skills

Attention to detail

Root cause analysis

Autonomy

Communication skills

Tools

Excel

Job description

Stanley Black & Decker Inc. in Auckland, New Zealand, is seeking an Inventory Coordinator for our Distribution Centre Operations. The role oversees customer claims in Salesforce, maintains claims records, supports cycle counting, and develops training materials for product and process updates.

You will investigate stock discrepancies, respond to internal queries, and drive improvements in order accuracy and quality. Onsite permanent role with a strong benefits plan.