Interim Quality Improvement Lead | ISO 9001 & CAPA

Gallagher Group; Hamilton; On-site; NZD 78,000 - 123,000; Part time

Job summary

Gallagher, based in Hamilton, New Zealand, is seeking an Interim Quality Improvement Lead to ensure continuity across the QMS, ISO 9001 activities, audit readiness, and quality governance.

You’ll partner with Manufacturing, Supply Chain, Engineering, R&D, and Product teams to maintain effective quality controls, support continuous improvement initiatives, and ensure critical quality activities continue seamlessly throughout the contract period.

Qualifications

• Proven experience in ISO 9001 environments and managing Quality Management Systems.
• Strong knowledge of audit programmes, CAPA processes, root cause analysis, and quality governance.
• Experience balancing system-level quality oversight with hands-on operational support.

Responsibilities

• Supporting and strengthening Gallagher's Quality Management System (QMS), ensuring procedures, standards, controls, and documentation remain current and effective.
• Providing practical interim leadership across key quality activities, helping teams maintain focus on quality priorities, risks, and improvement initiatives.
• Coordinating ISO 9001 certification activities, including internal and external audit preparation, findings management, action tracking, and closure.
• Supporting quality governance forums, management reviews, reporting processes, and escalation pathways.
• Monitoring quality performance, identifying trends and risks, and driving corrective and preventive actions (CAPA) through to resolution.
• Investigating quality issues, facilitating root cause analysis, and implementing sustainable improvement actions.
• Supporting supplier quality activities, including corrective actions, quality performance reviews, incoming material quality matters, and audit preparation.
• Working cross-functionally to resolve quality issues, minimise operational impacts, and maintain effective quality controls.
• Supporting testing and validation activities where required, ensuring quality risks, defects, and outcomes are effectively managed and communicated.
• Maintaining quality reporting, dashboards, and visibility of key quality metrics and trends.
• Driving continuous improvement initiatives that enhance product quality, process effectiveness, and operational outcomes.

Job description

Gallagher, based in Hamilton, New Zealand, is seeking an Interim Quality Improvement Lead to ensure continuity across the QMS, ISO 9001 activities, audit readiness, and quality governance.

You’ll partner with Manufacturing, Supply Chain, Engineering, R&D, and Product teams to maintain effective quality controls, support continuous improvement initiatives, and ensure critical quality activities continue seamlessly throughout the contract period.