Interim Quality Improvement Lead

Gallagher Group Limited; Hamilton; On-site; NZD 110,000 - 140,000; Full time

Job summary

Gallagher Group Limited in Hamilton, NZ is seeking an Interim Quality Improvement Lead to oversee and strengthen the Quality Management System (QMS) and ISO 9001 activities during a 2–4 month contract. You will provide interim leadership, drive CAPA and risk-based improvements, and partner with Manufacturing, Supply Chain, Engineering, R&D, and Product teams to sustain quality controls.

The role focuses on audit readiness, governance, and reporting, with an emphasis on continuous improvement of

Qualifications

• Proven experience in ISO 9001 environments and QMS management.
• Strong audit programmes and CAPA processes knowledge.
• Ability to influence across Manufacturing, Supply Chain, Engineering, R&D, Product and Operations.

Responsibilities

• Strengthen and maintain Gallagher's QMS, procedures, controls and documentation.
• Provide interim leadership across key quality activities and risk focus.
• Coordinate ISO 9001 certification activities, audits, findings and closures.
• Support quality governance forums, management reviews, reporting and escalation.
• Monitor quality performance, trends, CAPA, and corrective actions.
• Investigate quality issues and implement sustainable improvements.
• Support supplier quality programs and audit readiness.
• Collaborate cross-functionally to resolve quality issues and minimise impacts.
• Assist testing and validation activities and communicate outcomes.
• Maintain quality dashboards and visibility of metrics and trends.
• Drive continuous improvement to enhance product quality and process effectiveness.

Skills

ISO 9001

Quality governance

CAPA / root cause analysis

Cross-functional collaboration

Audits

Data-driven problem solving

Tools

QMS software

Job description

About Gallagher

At Gallagher, we protect what matters most. From securing some of the world’s highest-security environments to helping farmers manage their operations more efficiently, our technology solutions are trusted globally.

Our global headquarters and manufacturing site are based in Hamilton, New Zealand, with a people-first culture that extends across our global operations, reaching over 160 countries, and offering exciting world-class career pathways. Our manufacturing and engineering teams play a critical role in delivering high-quality, reliable products, and this role is a key part of that success.

The Opportunity

As our Interim Quality Improvement Lead, you'll play a key role in ensuring continuity across our Quality Management System (QMS), ISO 9001 certification activities, audit readiness, quality governance, reporting, and operational quality support.

You’ll partner closely with Manufacturing, Supply Chain, Engineering, R&D, and Product teams to maintain effective quality controls, support continuous improvement initiatives, and ensure critical quality activities continue seamlessly throughout the contract period.

This assignment is expected to run for approximately 2-4 months, depending on business needs.

You’ll be responsible for

• Supporting and strengthening Gallagher's Quality Management System (QMS), ensuring procedures, standards, controls, and documentation remain current and effective.
• Providing practical interim leadership across key quality activities, helping teams maintain focus on quality priorities, risks, and improvement initiatives.
• Coordinating ISO 9001 certification activities, including internal and external audit preparation, findings management, action tracking, and closure.
• Supporting quality governance forums, management reviews, reporting processes, and escalation pathways.
• Monitoring quality performance, identifying trends and risks, and driving corrective and preventive actions (CAPA) through to resolution.
• Investigating quality issues, facilitating root cause analysis, and implementing sustainable improvement actions.
• Supporting supplier quality activities, including corrective actions, quality performance reviews, incoming material quality matters, and audit preparation.
• Working cross-functionally to resolve quality issues, minimise operational impacts, and maintain effective quality controls.
• Supporting testing and validation activities where required, ensuring quality risks, defects, and outcomes are effectively managed and communicated.
• Maintaining quality reporting, dashboards, and visibility of key quality metrics and trends.
• Driving continuous improvement initiatives that enhance product quality, process effectiveness, and operational outcomes.

The Fit

We're looking for a practical and experienced quality professional who can quickly establish credibility, maintain momentum, and provide confident leadership across both quality systems and operational quality activities.

To be successful in this role, you'll bring:

• Proven experience working within ISO 9001-certified environments and managing Quality Management Systems.
• Significant experience working within ISO 9001-certified environments and managing Quality Management Systems.
• Strong knowledge of audit programmes, CAPA processes, root cause analysis, and quality governance.
• Experience balancing system-level quality oversight with hands-on operational quality support.
• The ability to influence and collaborate effectively across Manufacturing, Supply Chain, Engineering, R&D, Product, and Operations teams.
• Strong analytical and problem-solving skills supported by a data-driven approach.
• Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Strong communication and stakeholder management skills, with confidence engaging at all levels of the business.
• A proactive, solutions-focused mindset with a commitment to maintaining quality standards and continuous improvement.

Bonus points if you have:

• Internal Auditor qualifications.
• Experience in manufacturing, electronics, or other complex operational environments.
• Lean, Six Sigma, or other continuous improvement training.
• Experience supporting supplier quality programmes and audit readiness activities.
• Previous experience providing interim leadership or covering critical business functions during periods of leave.

Why Gallagher?

At Gallagher, you'll join a collaborative, innovative business where quality is fundamental to everything we do. This is an opportunity to make an immediate impact, work alongside highly capable teams, and contribute to technology solutions trusted by customers around the world.

Whether you're between permanent opportunities, looking for a meaningful contract assignment, or keen to apply your quality expertise in a global manufacturing environment, this role offers the chance to add real value from day one.