Insurance Customer Experience Specialist — 6-Month Fixed-Term

AIA NZ; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

AIA NZ in Auckland, New Zealand, seeks an Existing Business Representative for a six-month fixed-term contract. You will deliver outstanding service across phone, email, and face-to-face interactions, owning inquiries from start to finish and building strong customer relationships.

You will identify opportunities to support retention and growth, collaborating with colleagues to ensure high-quality outcomes and continuous improvement in processes and knowledge resources.

Qualifications

• Experience delivering excellent customer service and building positive relationships with customers and stakeholders.
• Strong communication skills with ability to explain information clearly and confidently.
• Proactive problem solving with ownership of tasks to deliver quality outcomes.

Responsibilities

• Deliver outstanding customer experiences across multiple channels (phone, email, in-person, written).
• Resolve customer inquiries accurately and efficiently from first contact to resolution.
• Identify needs beyond the immediate request and support retention and growth.
• Collaborate with colleagues to provide seamless service and improve team performance.

Skills

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Job description

AIA NZ in Auckland, New Zealand, seeks an Existing Business Representative for a six-month fixed-term contract. You will deliver outstanding service across phone, email, and face-to-face interactions, owning inquiries from start to finish and building strong customer relationships.

You will identify opportunities to support retention and growth, collaborating with colleagues to ensure high-quality outcomes and continuous improvement in processes and knowledge resources.