Customer Experience Insights Analyst

aia; Auckland; Hybride; NZD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Flexible working

Competitive rewards

Continuous learning

Résumé du poste

AIA NZ is seeking a Customer Experience Analyst to champion the voice of customers and intermediaries by turning feedback into meaningful action. In the Customer Experience team, you will shape how people experience AIA by identifying opportunities to improve key journeys and moments that matter.

You will map journeys, analyze insights, and influence decisions to enhance outcomes across the business. With 2+ years in customer insights or related field, you will translate data into clear

Qualifications

• 2+ years in customer insights, customer research, advocacy or related field.
• Strong analytical thinking and storytelling to turn data into clear narratives.
• Experience in journey mapping and experience design.
• Ability to build positive relationships with stakeholders and influence outcomes.
• Attention to detail and delivering high-quality analysis and outputs.

Responsabilités

• Analyse customer and intermediary feedback to uncover trends and generate actionable insights.
• Map customer journeys and experience blueprints to highlight pain points.
• Partner with stakeholders to embed customer insights into decision-making.
• Deliver clear reports, presentations and recommendations to drive action.
• Support implementation of customer experience frameworks and initiatives.
• Contribute to research programmes and surveys informing strategic priorities.

Connaissances

Customer insights

Analytical thinking

Storytelling

Journey mapping

Experience design

Stakeholder collaboration

Panel discussions

Project management

Outils

None

Description du poste

AIA NZ is seeking a Customer Experience Analyst to champion the voice of customers and intermediaries by turning feedback into meaningful action. In the Customer Experience team, you will shape how people experience AIA by identifying opportunities to improve key journeys and moments that matter.

You will map journeys, analyze insights, and influence decisions to enhance outcomes across the business. With 2+ years in customer insights or related field, you will translate data into clear