Existing Business Representative (6 Months Fixed Term)

AIA NZ; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

AIA NZ in Auckland, New Zealand, seeks an Existing Business Representative for a six-month fixed-term contract. You will deliver outstanding service across phone, email, and face-to-face interactions, owning inquiries from start to finish and building strong customer relationships.

You will identify opportunities to support retention and growth, collaborating with colleagues to ensure high-quality outcomes and continuous improvement in processes and knowledge resources.

Qualifications

• Experience delivering excellent customer service and building positive relationships with customers and stakeholders.
• Strong communication skills with ability to explain information clearly and confidently.
• Proactive problem solving with ownership of tasks to deliver quality outcomes.

Responsibilities

• Deliver outstanding customer experiences across multiple channels (phone, email, in-person, written).
• Resolve customer inquiries accurately and efficiently from first contact to resolution.
• Identify needs beyond the immediate request and support retention and growth.
• Collaborate with colleagues to provide seamless service and improve team performance.

Skills

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Job description

Your Role with Us

As an Existing Business Representative, you play a key role in delivering exceptional service experiences that help retain and grow AIA’s customer relationships. Working within a collaborative customer-focused team, you connect with customers across multiple channels, taking ownership of enquiries and providing tailored solutions that make a meaningful difference. This six-month fixed-term opportunity offers the chance to deepen your knowledge of insurance products, strengthen stakeholder relationships, and contribute to a culture built on customer centricity, continuous improvement, and right-first-time service excellence.

Your Impact

• Deliver outstanding customer experiences across phone, email, face-to-face, and written channels, creating positive and lasting customer relationships.
• Resolve customer enquiries accurately and efficiently while taking ownership of outcomes from initial contact through to resolution.
• Identify customer needs beyond the immediate request and uncover opportunities to support retention and future growth.
• Collaborate with colleagues and stakeholders to provide seamless service and enhance overall team performance.
• Contribute to operational excellence by achieving quality, turnaround time, and customer experience targets.
• Support continuous improvement by maintaining and enhancing processes, procedures, and knowledge resources that strengthen team capability.

Your Capabilities

• You have experience delivering excellent customer service and building positive relationships with a diverse range of customers and stakeholders.
• You bring strong communication skills and the ability to explain information clearly, accurately, and confidently.
• You have a proactive approach to problem solving and take ownership of tasks to deliver quality outcomes.
• You bring a collaborative mindset and enjoy working as part of a team to achieve shared goals and customer success.
• You have strong attention to detail and can manage priorities effectively while maintaining high service standards.
• It is great if you have experience in a contact centre, financial services, insurance, or a similarly regulated customer-focused environment.

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands‑on experience, structured development programs and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working and competitive rewards and

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

Recruitment Agencies

Our Talent team does not require any recruitment agency support.