Case Manager: Empowering Whānau & Communities

Ministry of Social Development; New Zealand; On-site; NZD 70,000 - 84,000; Full time

Benefits offered by this job

Induction and training plan

Development opportunities and career  

Competitive salary (Band 4)

Job summary

The Ministry of Social Development in New Zealand is seeking a dedicated Case Manager for a full-time, permanent role, Monday to Friday, to support local whānau with employment, housing and income challenges.

You will build trust with clients, assess needs, and guide them through policy-aligned decisions while navigating multiple systems. Join a people-centred team delivering integrated services for stronger communities.

Qualifications

• Strong communication and active listening skills.
• Ability to build rapport and trust with clients.
• Confidence navigating multiple systems while managing client conversations.
• High levels of accuracy and attention to detail.
• Sound judgement and decision-making.
• Ability to work effectively in a fast-paced environment.
• Resilience, adaptability and strong self-management.

Responsibilities

• Support clients to access employment, income support and housing assistance.
• Build trust and rapport with clients through effective communication and case management.
• Gather information, assess needs and make decisions in line with policy and legislation.
• Support clients to use digital and self-service options.
• Work across multiple systems while maintaining accurate and timely records.
• Collaborate with colleagues and service providers to achieve positive client outcomes

Skills

Client support

Communication

Active listening

Rapport building

Policy navigation

Attention to detail

Decision making

Adaptability

Self-management

Excellent service

Job description

The Ministry of Social Development in New Zealand is seeking a dedicated Case Manager for a full-time, permanent role, Monday to Friday, to support local whānau with employment, housing and income challenges.

You will build trust with clients, assess needs, and guide them through policy-aligned decisions while navigating multiple systems. Join a people-centred team delivering integrated services for stronger communities.