ICT Support & Helpdesk

Nga Mataapuna Oranga Limited; Tauranga; On-site; NZD 55,000 - 75,000; Full time

Job summary

Ngā Mataapuna Oranga provides IT support across its network in New Zealand and requires an experienced IT professional to maintain secure systems and deliver Level 1–2 support for staff and partners.

Based in Tauranga, the role focuses on keeping Microsoft 365 services, Azure environments, and network infrastructure operating reliably, with documentation and security best practices guiding daily tasks.

Qualifications

• Level 5 diploma in IT or 3–5 years' experience.
• Knowledge of Microsoft Windows and Linux operating systems.
• Proven problem-solving and troubleshooting skills.
• Excellent time management and organisational skills.
• Ability to work independently and collaboratively in a team environment.
• Strong written and verbal English communication skills.
• ITIL certification or familiarity with IT service management frameworks (preferred).
• Knowledge of the health sector (preferred).

Responsibilities

• Provide Level 1–2 IT support to staff for computers, printers, and Microsoft 365 services.
• Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.
• Administer Microsoft 365 services, including Outlook, OneDrive, SharePoint, Teams, Forms, and associated applications.
• Manage user accounts, access, and permissions in line with security best practices.
• Manage and maintain network infrastructure, including firewalls, routers, switches, and wireless access points.
• Implement and monitor IT security policies and controls to protect systems, devices, and network infrastructure.
• Ensure servers, computers, and devices are maintained with the latest patches, updates, and security configurations.
• Manage the IT Helpdesk, including reviewing, prioritising, and assigning support requests, and escalating where required.
• Maintain accurate and up-to-date documentation of IT systems, infrastructure, configurations, and processes across all environments.
• Manage Microsoft Azure environments and virtual machines.

Skills

Problem solving

Troubleshooting

Time management

Teamwork

English communication

Education

Level 5 Diploma in IT

Tools

Azure

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Please note: Applicants must currently be based in New Zealand and have the legal right to work in New Zealand. Visa sponsorship is not available for this position.

About the role

Provide high-quality IT support to NMO staff and our wider provider network. Maintain network infrastructure to ensure systems operate reliably and securely. Continuously improve and document IT systems, infrastructure, and processes.

Key responsibilities

• Provide Level 1–2 IT support to staff for computers, printers, and Microsoft 365 services.
• Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.
• Administer Microsoft 365 services, including Outlook, OneDrive, SharePoint, Teams, Forms, and associated applications.
• Manage user accounts, access, and permissions in line with security best practices.
• Manage and maintain network infrastructure, including firewalls, routers, switches, and wireless access points.
• Implement and monitor IT security policies and controls to protect systems, devices, and network infrastructure.
• Ensure servers, computers, and devices are maintained with the latest patches, updates, and security configurations.
• Manage the IT Helpdesk, including reviewing, prioritising, and assigning support requests, and escalating where required.
• Maintain accurate and up-to-date documentation of IT systems, infrastructure, configurations, and processes across all environments.
• Manage Microsoft Azure environments and virtual machines.

About you

• Level 5 diploma in IT or equivalent experience (3–5 years).
• Knowledge of Microsoft Windows and Linux operating systems.
• Proven problem-solving and troubleshooting skills.
• Excellent time management and organisational skills.
• Ability to work both independently and collaboratively in a team environment.
• Strong written and verbal English communication skills.
• ITIL certification or familiarity with IT service management frameworks (preferred).
• Knowledge of the health sector (preferred).

About us

• Ngā Mataapuna Oranga (NMO) is a kaupapa Māori Primary Health Organization based in the Western Bay of Plenty. We support a network of kaupapa Māori health and social service providers delivering health, social, Whānau Ora and cultural services to more than 20,000 whānau across the region.
• Our network includes general practices in Te Puna, Gate Pā and Papamoa, with a partner practice in Te Puke. This role provides IT support across NMO and our wider network.