Floorwalker (Project Work) - Auckland

Desktop Technology Services; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Desktop Technology Services in Auckland is seeking an experienced IT Support Floorwalker to join ASAP through November with potential extension into 2027. The role focuses on end-user support, Windows 10/11 upgrades, and proactive on-floor assistance in a collaborative team environment.

You will manage and resolve tickets, assist with SCCM and Intune management, and help migrate users to newer Windows platforms. Eligibility to work in New Zealand is required.

Qualifications

• 2+ years of experience in IT support or systems administration.
• Proficiency in Microsoft technologies, including Windows 10/11, InTune, Azure and Office 365.
• Strong problem-solving skills with a proactive approach to identifying and resolving issues.
• Excellent communication skills, always approachable and willing to assist users in a professional manner.
• Ability to work effectively in a team environment and collaborate with colleagues from diverse backgrounds.

Responsibilities

• Managing and resolving assigned tickets on customer Internal ticketing system.
• Providing exceptions for customers, when necessary, within client guidelines.
• Be visible and available on the floor, proactively supporting end users with any issues or questions they may have.
• Installing and upgrading the operating system on PCs and laptops with SCCM Management.
• Migrating user data from Windows 10 to Windows 11 operating system.
• Creating and removing new user accounts on SCCM Server.
• Pushing and upgrading software through the Intune/SCCM Management Tool.
• Upgrading hardware on PCs and laptops.
• Taking complete ownership of user issues and inquiries as outlined in client procedures, including escalations back to the Service Desk for further remediation activities.

Skills

IT support

Problem solving

Communication

Teamwork

End-user support

Tools

Windows 10/11

Intune

Azure

Office 365

SCCM

SCCM Server

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role is Auckland based and may include visits to sites across the region.

DTSL is a NZ wide service and support organization. We work with some of the largest computer companies in NZ, as local support agents. Head quartered in Wellington; our staff are in 16 locations around NZ.

Our culture is very much quality service delivered on time. We value our people and teamwork. The company is experiencing considerable growth and we require people committed to their career and who understand customer service is our No.1 Goal.

We have an opportunity within a large project for an experienced IT Support Floorwalker starting ASAP though to November with a possibility of further extension in 2027.

Key skills are:

2+ years of experience in IT support or systems administration.

Proficiency in Microsoft technologies, including Windows 10/11, InTune, Azure and Office 365.

Strong problem-solving skills with a proactive approach to identifying and resolving issues.

Excellent communication skills, always approachable and willing to assist users in a professional manner.

Ability to work effectively in a team environment and collaborate with colleagues from diverse backgrounds.

Managing and resolving assigned tickets on customer Internal ticketing system.

Providing exceptions for customers, when necessary, within client guidelines.

Be visible and available on the floor, proactively supporting end users with any issues or questions they may have.

Engaging with users regularly and provide timely assistance where needed.

Installing and upgrading the operating system on PCs and laptops with SCCM Management.

Migrating user data from Windows 10 to Windows 11 operating system.

Creating and removing new user accounts on SCCM Server.

Pushing and upgrading software through the Intune/SCCM Management Tool.

Upgrading hardware on PCs and laptops.

Taking complete ownership of user issues and inquiries as outlined in client procedures, including escalations back to the Service Desk for further remediation activities.

You must be eligible to work in New Zealand.

Recruitment Agencies: DTSL does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.