Ice Bar Host | Minus 5° & Queenstown Ice Bar

Future Hospitality Group; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Job summary

Future Hospitality Group in Queenstown is seeking an Ice Bar Host to join our team. You will welcome guests, help them gear up, and serve drinks in ice glasses while sharing the Ice Bar story with guests from around the world.

This role suits someone with a positive attitude, energy, and strong communication skills, who thrives in a fast-paced hospitality environment and enjoys creating memorable experiences. Evenings, weekends and public holidays availability is required.

Qualifications

• Friendly, energetic approach with a can-do attitude.
• Strong communication and comfort talking to guests from around the world.
• Ability to stay calm and organised during busy periods.
• Genuine passion for hospitality and customer service.
• Hospitality, tourism or customer service experience is preferred but not required.
• Availability to work evenings, weekends and public holidays.

Responsibilities

• Welcoming guests and making them feel comfortable from the moment they arrive.
• Helping guests gear up with jackets, gloves and everything they need for the experience.
• Serving drinks in our famous ice glasses.
• Sharing the story of the Ice Bar and making every visit fun and memorable.
• Taking photos, chatting with guests and creating an experience they'll talk about long after they've left Queenstown.
• Keeping the venue clean, organised and presentation-ready.
• Working closely with your team to deliver safe, smooth and enjoyable experiences every day.

Skills

People skills

Communication

Customer service

Energy

Job description

Working in an Ice Bar isn't your average hospitality job.

One minute you'll be helping guests into warm jackets and gloves, the next you'll be serving drinks in glasses made of ice while surrounded by incredible ice sculptures. Every shift is different, and every day you'll meet people from all over the world who are visiting Queenstown to experience something completely unique.

We're part of Future Hospitality Group, a locally owned business with six unique venues and one shared goal: to keep raising the standard of hospitality in Queenstown.

We're looking for an Ice Bar Host to join our team. If you enjoy meeting new people, thrive in a fast-paced environment, and love creating memorable experiences, we'd love to hear from you. Previous hospitality or customer service experience is a bonus, but if you've got the right attitude and a willingness to learn, we'll teach you the rest.

What you'll be doing

• Welcoming guests and making them feel comfortable from the moment they arrive.
• Helping guests gear up with jackets, gloves and everything they need for the experience.
• Serving drinks in our famous ice glasses.
• Sharing the story of the Ice Bar and making every visit fun and memorable.
• Taking photos, chatting with guests and creating an experience they'll talk about long after they've left Queenstown.
• Keeping the venue clean, organised and presentation-ready.
• Working closely with your team to deliver safe, smooth and enjoyable experiences every day.

About You

You enjoy working with people and love creating great experiences.

You’ll also have:

• A positive attitude and plenty of energy.
• Great communication skills and confidence talking with people from all over the world.
• The ability to stay calm and organised during busy periods.
• A genuine passion for hospitality and customer service.
• Previous hospitality, tourism or customer service experience is preferred, but not essential.
• Availability to work evenings, weekends and public holidays.

Why work with us

• 50% off food and drinks across all six Future Hospitality Group venues, plus discounts with selected Queenstown partners.
• Monthly staff perks so you can bring your mates along and enjoy our venues together.
• Free hospitality training and development to build your skills and support your career.
• Genuine opportunities to progress within the Ice Bars or across the wider Future Hospitality Group.
• Wellbeing and lifestyle perks, including discounted gym and Pilates memberships, retail discounts and financial wellbeing support.
• Work in one or both of our two Queenstown Ice Bars, meeting people from around the world and working alongside a fun, supportive team.

If you're looking for a role that’s a little different, where no two days are the same and you get to meet people from all over the world, we'd love to hear from you.