Hybrid E-commerce Ops & Social Media Leader

Placements24; Queenstown; Hybrid; NZD 65,000 - 98,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Performance-based bonuses

Hybrid work model

Generous annual leave

Job summary

Placements24 is seeking an experienced E-commerce Operations & Social Media Manager in Queenstown to optimize online order fulfillment and lead social media initiatives. The role blends backend operations with frontend marketing to drive customer engagement and sales, requiring a strong operations mindset and creative marketing flair.

The ideal candidate will manage order processing, inventory, logistics, and cross-functional collaboration to boost efficiency, customer experience, and brand

Qualifications

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or related field.
• Minimum of 5 years of experience in e-commerce operations and social media management.
• Proven experience in managing online order fulfillment, inventory, and logistics.
• Demonstrated success in developing and executing social media strategies that drive engagement and sales.
• Strong understanding of e-commerce platforms and best practices.
• Excellent project management, organizational, and problem-solving skills.
• Proficiency in using social media management tools and analytics platforms.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee and optimize all aspects of e-commerce operations, including order processing, inventory management, shipping, and customer service.
• Develop and implement efficient workflows to ensure timely and accurate order fulfillment.
• Manage relationships with third-party logistics providers and suppliers.
• Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and drive traffic to the e-commerce site.
• Create, curate, and schedule content across social platforms (Facebook, Instagram, X).
• Monitor social channels for inquiries, comments, and reviews, responding promptly and professionally.
• Analyze social media and e-commerce data to identify areas for improvement and growth opportunities.
• Collaborate with the marketing team to align social campaigns with overall business objectives and promotions.
• Implement strategies to enhance the customer experience throughout the online purchasing journey.
• Ensure compliance with e-commerce regulations and best practices in Queenstown, Eastern Cape.

Skills

Operations management

Social media management

Project management

Analytics & insights

Stakeholder management

Education

Bachelor's degree in Business Admin/Marketing/Supply Chain

Tools

Social media tools

Analytics platforms

Job description

Placements24 is seeking an experienced E-commerce Operations & Social Media Manager in Queenstown to optimize online order fulfillment and lead social media initiatives. The role blends backend operations with frontend marketing to drive customer engagement and sales, requiring a strong operations mindset and creative marketing flair.

The ideal candidate will manage order processing, inventory, logistics, and cross-functional collaboration to boost efficiency, customer experience, and brand