Hybrid Customer Experience Specialist — Elevate Service

Placements24; Queenstown; Hybrid; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Product discounts

Performance recognition

Hybrid work model

Job summary

WhatJobs Direct is seeking a Customer Experience Champion to join the Queenstown team. This hybrid role covers in-store and online interactions, with remote administrative tasks.

You will be the primary contact for customer satisfaction, address inquiries, and resolve issues with professionalism and empathy. The role requires excellent communication skills, a proactive problem-solver attitude, and a commitment to delivering memorable customer experiences that strengthen brand loyalty in the

Qualifications

• Experience in a customer service, customer relations, or client-facing role.
• Strong communication and active listening skills.
• Empathetic, patient approach to problem solving.
• Proficiency with CRM systems and standard office apps.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Improve the customer experience across touchpoints.
• Resolve complaints promptly and empathetically.
• Gather feedback and provide insights to management.
• Assist with product information, orders, and post-purchase support.
• Process returns and refunds per policy.
• Maintain customer records and logs.
• Support remote administrative tasks related to customer service.

Skills

Customer service

Communication

CRM systems

Office applications

Education

High school diploma

Tools

CRM software

Office suite

Job description

WhatJobs Direct is seeking a Customer Experience Champion to join the Queenstown team. This hybrid role covers in-store and online interactions, with remote administrative tasks.

You will be the primary contact for customer satisfaction, address inquiries, and resolve issues with professionalism and empathy. The role requires excellent communication skills, a proactive problem-solver attitude, and a commitment to delivering memorable customer experiences that strengthen brand loyalty in the