Hybrid Contact Centre Specialist – Hearing Care

Sonova Group; Upper Harbour; Hybrid; NZD 48.000 - 62.000; Vollzeit

Benefits dieser Stelle

Ongoing training

Inclusive team culture

Opportunities to grow within a global組

Meaningful work impacting lives

Zusammenfassung

Triton Hearing, part of Sonova, is seeking a Customer Centre Specialist to support clients nationwide from Auckland in a hybrid role. You will manage appointment diaries, handle inbound/outbound calls, and provide hearing health information to clients from their first interaction.

Join a global organisation backed by Sonova, with training, development, and opportunities to grow within the team while delivering exceptional customer experiences.

Qualifikationen

• Previous experience in a customer service, call centre or appointment-setting role.
• Strong telephone communication skills and a professional manner.
• Ability to build rapport quickly and handle a variety of conversations.

Aufgaben

• Booking high-quality appointments across the nationwide clinic network.
• Taking inbound calls from existing and prospective clients.
• Making outbound calls to clients after hearing tests and campaigns.
• Responding to email and voicemail enquiries.
• Assisting with hearing aid repairs and maintenance guidance.
• Supporting with funding and insurance enquiries.
• Maintaining accurate client records and administrative processes.

Kenntnisse

Customer service

Call centre

Appointment-setting

Telephone communication

Organisational skills

Attention to detail

Outgoing sales (advantage)

Tools

CRM experience

Jobbeschreibung

Triton Hearing, part of Sonova, is seeking a Customer Centre Specialist to support clients nationwide from Auckland in a hybrid role. You will manage appointment diaries, handle inbound/outbound calls, and provide hearing health information to clients from their first interaction.

Join a global organisation backed by Sonova, with training, development, and opportunities to grow within the team while delivering exceptional customer experiences.