Manager Health and Connection

Auckland City Mission; Auckland; On-site; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Employee Assistance Programme

Supervision Leave

Career development

Staff discounts

Grocer Parking

Mission Leave

Job summary

Te Tāpui Atawhai Auckland City Mission invites applications for the Manager Health and Connection to lead delivery of a culturally safe, accessible service addressing complex health and social needs. You will guide a multidisciplinary team, optimize referrals and caseloads, and ensure high-quality, contract-compliant outcomes for tāngata whaiora.

The role emphasizes Te Tiriti commitments, Manaakitanga and Atawhai, with opportunities for growth and professional development within a values-driven

Qualifications

• Relevant tertiary qualification in health, social work, addiction, mental health, management or a related discipline, or equivalent relevant experience.
• Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
• Significant proven people leadership and management experience, preferably within health, social services, alcohol & other drug (AOD), mental health, homelessness, or another complex human service environment.
• Strong operational management skills, including the ability to translate strategy and service specifications into effective day-to-day service delivery.
• Ability to use data, service information, and qualitative feedback to monitor performance and inform decision-making.

Responsibilities

• Lead the development and delivery of Health & Connection in line with the service model, contracts, and Mission strategy.
• Build a strong multidisciplinary culture that respects and integrates diverse disciplines, lived experience, and expertise.
• Lead, guide, coordinate, and support frontline staff and the wider Health & Connection team.
• Maintain effective systems for referrals, triage, allocation, engagement, caseloads, multidisciplinary review, transitions, and service exit.
• Oversee service deliverables and ensure contractual requirements are understood and applied in practice.

Skills

People leadership

Multidisciplinary teamwork

Cultural safety & Te Tiriti expertise

Data-driven decision making

Strategic planning

Education

Tertiary qualification in health, social work, or related discipline

Tools

Contracts management

Job description

The Manager Health and Connection is responsible for the leadership, operational management, development, and effective delivery of the Health & Connection service, ensuring the service contributes to reducing health and social inequity, particularly those experienced by Māori.

The role provides leadership to a multidisciplinary workforce and ensures the team works collaboratively to provide accessible, coordinated, culturally safe and high-quality services to tāngata whaiora experiencing complex health and social needs.

We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.

Te Tāpui Atawhai Auckland City Mission is committed to upholding Te Tiriti o Waitangi. As a Tangata Tiriti organisation, we are working to ensure Te Ao Māori is woven throughout our organisation and that our practice is culturally safe, pro-equity and anti-racist.

Upholding Te Tiriti is a responsibility shared by all kaimahi. We welcome applicants who bring knowledge and experience in this area, and we expect everyone who joins Te Tāpui Atawhai to be willing to grow their understanding and actively contribute to giving effect to our Te Tiriti commitments through their role.

What we offer

• Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
• Access to EAP & external supervision.
• “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
• Access to sick leave from your 1st day of employment.
• Ongoing training and development.
• Staff discounts at Auckland City Mission Op Shops and Pharmacy.
• Access to low cost, fresh produce through the Mission Grocer.
• Convenient access to public transport and discounted parking options.
• Opportunities for career progression within the Mission.

What you will be doing

• Lead the development and delivery of Health & Connection in line with the service model, contracts, and Mission strategy.
• Build a strong multidisciplinary culture that respects and integrates diverse disciplines, lived experience, and expertise.
• Lead, guide, coordinate, and support frontline staff and the wider Health & Connection team.
• Maintain effective systems for referrals, triage, allocation, engagement, caseloads, multidisciplinary review, transitions, and service exit.
• Oversee service deliverables and ensure contractual requirements are understood and applied in practice.

What we are looking for

• Relevant tertiary qualification in health, social work, addiction, mental health, management or a related discipline, or equivalent relevant experience.
• Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
• Significant proven people leadership and management experience, preferably within health, social services, alcohol & other drug (AOD), mental health, homelessness, or another complex human service environment.
• Strong operational management skills, including the ability to translate strategy and service specifications into effective day-to-day service delivery.
• Ability to use data, service information, and qualitative feedback to monitor performance and inform decision-making.

We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.

About the Organisation

Te Tāpui Atawhai Auckland City Mission works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.

With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.

We believe in people, collective responsibility, and hope - and invite those who share our values to join us.

For over 100 years, Auckland City Mission – Te Tāpui Atawhai has stood alongside people experiencing hardship, guided by aroha, dignity, and respect.

Every day, people come to the Mission for many different reasons - from experiencing homelessness or health challenges, to struggling to provide for their loved ones.

Our people work in partnership with each person, offering support for as long as it’s needed. Through nutritious kai, specialist health care, pathways into permanent housing, and a strong sense of community, we help people move forward.

Working at the Mission means being trusted to do meaningful work, supported by a team that believes change happens when we show up together.

Perks and benefits

• Employee Assistance Programme and Supervision Leave
• Romiromi - Holistic energy & body work
• Training and career development
• Employee Discounts
• Grocer Parking
• Highly respected community organisation